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“Customer Service Training Needed - New Hotel” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35

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Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35
2.5 of 5 Hotel   |   1629 S. Prospect Ave., Oklahoma City, OK 73129   |  
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Ranked #18 of 140 hotels in Oklahoma City
Des Moines, Iowa
Top Contributor
246 reviews 246 reviews
93 hotel reviews
Reviews in 94 cities Reviews in 94 cities
101 helpful votes 101 helpful votes
“Customer Service Training Needed - New Hotel”
4 of 5 stars Reviewed June 13, 2014

Stayed an overnight at this location using a reward stay. Hotel is newer and there are no problems to speak about. Check in was not nice, Claressa was a bit rude when I asked about why she was charging $50 for a reward stay. It was explained about incidentals later, she was helpful with directions to seafood places, and later in the evening she seemed to be nicer. this is why I am not giving 5 stars. I was just reminded once again why I left the chain and moved to Marriott as their customer service is usually top-notch. Room was very spacious, the lighting in the bathroom was very different. It was about 10 minute drive to the chain restaurants. The breakfast is the same as most FREE breakfast hotels. Despite the not-so-nice check in, I would still recommend. Thanks for reading. Video on the YouTube Channel.

RetiredArmyRanger

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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21 people have reviewed this hotel

Traveler rating
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    1
    1
    0
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8
4
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Fairway, Kansas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

I could not get over the Great Room Sizes,And of course the comfortable beds and linens. And High Tech plug ins. and gadgets. Free HBO. It was just excellent. The Color choices and amenities were also top notch.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Texas
Top Contributor
64 reviews 64 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 28, 2014

One night stay in OKC - always look for HIE. Found this jewel right on I-35, just minutes away from my meeting the next morning. Modern, clean, comfortable ~ a really beautiful property. The bathroom is worth mentioning. No old-fashioned tub in this room - instead a LARGE, walk in shower! No floppy curtain to fight, just plenty of room, a good shower head and a good exhaust system to vent the steam away - well planned and beautifully appointed.

My only complaint is the breakfast. Hopefully, this isn't a daily occurrence, but on 05.13.14, I arrived in the lobby just as the breakfast attendant was getting things set up (6:30'ish). The kitchen door was open and some dreadful "mariachi" music was blaring through the lobby. No big deal, but I was rather disappointed that none of the hot items (biscuits, eggs, gravy, sausage, bacon, etc) were out. I prepared a bagel and slowly nibbled at that...hoping. Watched some television...waited. At 6:50, I finally gave up and left, still no hot b'fast items had arrived.

I had an early appointment and had to leave...I sure did miss hot biscuits and sausage gravy that I've come to expect when I stay at HIE.

Otherwise, no complaints - well done.

Room Tip: Hotel is situated right on top of I-35, so a room on the rear of the property may be a bit quieter.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenexa, Kansas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 11, 2014 via mobile

We were supposedly locked into one rate but charged a higher rate at check - in. They said they would change it. Went to check-out and rate was $20 higher! They added $45 in "miscellaneous" feea but no one could
explain why. In my opinion it was way overpriced at $139 to begin with and then tried to charge us $185. Crappy views of the highway
and a broken down, nasty restaurant.

  • Stayed May 2014
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 10, 2014

If you're looking for a nice HIE relatively close to the downtown of OKC, look no further. The hotel is very nicely appointed in terms of common space and guest rooms.

When reserving, DO request a room which does NOT face I-35 as the hotel is very, very close to this interstate. While I did not specifically notice the noise, I also "sleep like the dead" whereas another guest might be bothered.

Room Tip: Request a room NOT facing I-35
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, LA
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2014 via mobile

Brand new hotel with an excellent friendly staff that was helpful with any questions that we had during our stay. The hotel breakfast was hot and readily available during our stay. There is a small dive restaurant out front of hotel but the hotel has done a great job with a privacy fence to hide the eye source.

Stayed April 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35

Address: 1629 S. Prospect Ave., Oklahoma City, OK 73129
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 140 hotels in Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Oklahoma City Southeast - I-35 2.5*
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