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“Very Good Hospitality” 4 of 5 stars
Review of Hampton Inn Oklahoma City / Quail Springs

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Hampton Inn Oklahoma City / Quail Springs
2.5 of 5 Hotel   |   13500 Plaza Terrace, Oklahoma City, OK 73120   |  
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Special Offer
2X Points Package
Ranked #24 of 146 Hotels in Oklahoma City
Certificate of Excellence
Tulsa, Oklahoma
Top Contributor
54 reviews 54 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
67 helpful votes 67 helpful votes
“Very Good Hospitality”
4 of 5 stars Reviewed July 29, 2014

We recently stayed at the Hampton Inn Quail Springs area for a one night visit while visiting some friends in Oklahoma City.

This Hampton included all of the usual Hampton Inn features (comfortable beds, clean duvets, nice toiletries in the bathroom, free and good hot breakfast, good wi-fi connection), but it also included some of the nicest staff. Every staff member that we passed said hello and asked how we were doing. There were fresh cookies and coffee available all day long. In the morning, they had some sack breakfasts consisting of a piece of fruit, granola bar, and a muffin ready for guests in a hurry. Hilton Honors members (at least Silver and above) got to pick from a selection of free snacks upon check-in. The room was quiet. About the only negative is the pillows were only feather (or faux feather), and I would prefer they have a mixture of feather and foam pillows without me having to call to request. At the end of the night on only feather pillows, your head is right on the mattress. All in all a great stay, with a great location!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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187 reviews from our community

Traveler rating
    101
    48
    22
    11
    5
See reviews for
83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Oklahoma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

Great location and accommodations. Very "kid" friendly, nice, clean pool and hot tub. Didn't use the exercise facility. No trouble using the free wifi. The evening shift was very friendly when we checked in.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014

Let me start out by saying the staff was very friendly and helpful. House keeping did a few extra things too so I tipped them. But after checking into the room and getting settled in I noticed what looked like a white metal box underneath the overhang of the A/C unit. I was curious so I picked it up only to find out that it was a "mult-trap" mouse catcher. Doesn't catch just one mouse but several... I was a bit shocked that they would have left this in the room for a new checkin. By the way I was on one of the upper floors. I decided not to say anything since it was late and didn't feel like moving rooms or hotel.. Kind of like camping out without the skunks. Well...later I went to the desk to charge my phone. Something caught my eye on the side of the A/C next to the wall. Another multi-catch mouse trap!! Obviously these guys have had problems with rodents. Good news I never saw a mouse, but I never looked into the traps either. Made sure I didn't leave any the food in the room just in case. I did leave the one trap out from the A/C thinking the cleaning service would notice it and take them out...nope still there. So.... 1 dot off for each trip (2) , 1 dot off for not taking them out of my room when I left one out. and 1 dot off for being a non-smoking floor and smelling like smoke......won't be staying there again.

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  • Stayed December 2013, traveled on business
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Oklahoma City / Quail Springs, responded to this review, July 28, 2014
Dear Logan W,
Thank you for reviewing your stay here at the Hampton Inn Oklahoma City Quail Springs. Recently, we were made aware of an increase in rodent activity in our area. In order to make sure that our guests aren't inconvenienced by this, we have taken steps with our pest elimination company to proactively protect our building. I apologize that this made your experience with us unpleasant. Guest satisfaction is extremely important to us and we appreciate your feedback which will allow us to improve our future services. I do hope that you will allow us another opportunity to exceed your expectations on your next visit to the area.

Sincerely,
Keon C.
Property Support Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 24, 2014

All of the employees at this Hampton Inn were found to be very caring and helpful individuals. They made check-in and check-out so simple and quick. The breakfast area was spotless and the food was plentiful and delicious. The A/C units and the rooms and bath were spotlessly clean. The towels were soft and smelled so clean. We found this Hampton Inn to be a very well cared for property.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central City, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 11, 2014

Very disappointed. Facility is outdated, horrible breakfast choices, smelly rooms, musty, loud heating/cooling in room, etc. It was not a good experience, considering my religious commitment to Hilton brand hotels... avoid this one!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Oklahoma City / Quail Springs, responded to this review, July 15, 2014
Dear Brian K,
Thank you for your review. Please accept my apologies that your stay with us did not meet your expectations. We pride ourselves on delivering an exceptional experience to our guests, and it is clear that we came up short during your visit. I hope that you can offer the Hampton Inn Oklahoma City Quail Springs another opportunity to change your mind and make up for this negative experience.

Sincerely,
William B.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock,Tx, United States
1 review
5 of 5 stars Reviewed July 10, 2014

Employees were extremely kind and cared about what each guest needed. Very wonderful experience. Food rooms entrance very clean, friendly, accommodating. Could not have asked for better service or care.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hesperus, Colorado
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 20, 2014

We were trying to get a credit card authorization form to a Hilton group hotel in Phoenix while we were traveling in Oklahoma City. The form would not print from the website, so we decided to go by a hotel in OKC and see if they had the form and would fax it for us. We ended up at the Hampton Inn Quail Springs. Kara and Joshua were extremely helpful - called the hotel in Phoenix, got the form, waited while I filled it out, offered me water and coffee, chatted with me while they faxed the form and all with smiles and friendliness. While I was there, I observed their friendly manner with folks who were guests there and overheard a meeting with the housekeeping staff where the manager (I believe his name is William) was obviously concerned with cleanliness and quality of work on a daily basis. While I didn't actually stay at this hotel, I would recommend it to anyone staying in OKC looking for an affordable hotel with good breakfast and great staff.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Oklahoma City / Quail Springs

Address: 13500 Plaza Terrace, Oklahoma City, OK 73120
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Oklahoma City
#16 Romantic Hotel in Oklahoma City
#29 Business Hotel in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Oklahoma City / Quail Springs 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Business travelers and vacationers alike will want to find a hotel in Oklahoma City that offers modern conveniences and impeccable service. Look no further than the Hampton Inn Oklahoma City-Quail Springs hotel. We're conveniently located in northern Oklahoma City across from the popular Quail Springs Mall. Commune with the animals at Oklahoma City Zoo...get an adrenaline rush at Frontier City Theme Park...or enjoy a stroll through historic Bricktown. ... more   less 
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Also Known As:
Hampton Inn Oklahoma City / Quail Springs Hotel Oklahoma City
Oklahoma City Hampton Inn

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