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“Convenient and Cool!” 4 of 5 stars
Review of Residence Inn Oklahoma City South/Crossroads Mall

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Residence Inn Oklahoma City South/Crossroads Mall
3.0 of 5 Hotel   |   1111 East I-240 Service Road, Oklahoma City, OK 73149   |  
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Special Offer
Free Parking
Ranked #49 of 140 Hotels in Oklahoma City
Lafayette, Louisiana, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Convenient and Cool!”
4 of 5 stars Reviewed July 18, 2014

My husband and I spent one night here with our cocker spaniel on a Midwest road trip. We arrived late, tired, and hot from our journey to find a clean, crisp room and pleasant hospitality from the front desk clerk. Hubby enjoyed the exercise room and I appreciated the green space for walking our pup. Breakfast was convenient and good, and our stay, although brief, was pleasant.

Stayed July 2014, traveled as a couple
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47 reviews from our community

Traveler rating
    18
    16
    5
    6
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Oklahoma City, Oklahoma
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

We stayed here for our Girl Scout leader retreat. Checkin was easy rooms were wonderful. Clean and very comfortable. The air conditioning worked beautifully! We used the conference room as well it was all setup and sign on the door welcoming us. The staff were very very helpful and friendly! Will definitely use them again.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 23, 2014

My wife and I stayed at the Residence Inn Oklahoma City South/Crossroads Mall location recently during the week. We were amazed how clean everything was and how professional the hotel staff were to us. Our first indication that this hotel went above and beyond was when the manager checked me in and gave me his cell phone number and told me if anything wasn't right with our stay to let him know, day or night. That's the first time anyone has ever done that to me.


The room was immaculate and the shower was the best water pressure and spray I have ever had. We stay at a lot of the Marriott hotels, including Residence Inn, but this one stood out to us as being well managed. They took pride in treating their customers right and making sure their stay was excellent.


We really needed to stay in the downtown area but because the Residence Inn Bricktown was a Category 6 hotel, we decided to choose this one. We were glad we did and I would stay here again. The travel time to downtown was about 10 minutes.

Room Tip: Ask for hotel away from the highway. This hotel is on the corner of I-35 & I-240. We did not h...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2014

No chairs or benches out front

Breakfast ends to early, 9:30 am on Sat, 9:00 m-th

Beds - were too soft for me, everything else was ok

Pet charges - too high, $75. I understand a cleaning fee, but that's pretty high for a non-shedding shorkie who gets groomed, doesn't smell, doesn't drool over everything. I have asthma so I completely understanding not wanting a room that smells like dog.

Room rate - too high, 159.

One night with a pet ended up costing 262.35. Wasn't worth it in my opinion.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fargo, North Dakota
1 review
5 of 5 stars Reviewed March 25, 2014

I travel extensively with my job, and I often bring my family with. This 30 night stay at the Marriott Residence Inn Crossroads in OKC is the best experience my family and I have ever had. Chase, Krystle, and the rest of the staff are absolutely top notch. The attention and care they showed my family was remarkable. My 4 and 2 year old kids enjoyed Chase and Kryslte so much that they would get up to the room and play "Chase and Krystle" and pretend to help customers.

The hotel is clean and comfortable, the breakfast was what I expect at most Marriott or Hilton properties, and the evening socials provided a nice break from hauling the family to a restaurant.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMRISouth, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review, April 2, 2014
Mr. Jostad,

I cannot express enough how wonderful it was to have you and your family stay with us. You are deeply missed and still talked about amongst the staff here at the hotel. Please come back and visit when you are in Oklahoma City again.

Chase Rollins
General Manager
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San Jose, California
Top Contributor
109 reviews 109 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 21, 2013

This is our 2nd stay at this location and in the same room as before. Room 300 is a little bit away from the elevator and next to the stairs. Very quiet location. The room is complete with everything you need between a loaded kitchen, WiFi, hair dryer etc. my little one slept on the couch was excited to have his own space. The bed is comfortable and the shower is relaxing. I would recommend this location as it is fairly close to Bricktown, 10 min or so drive time. Do not recommend the Crossroads Mall. The breakfast was perfect for us. They had a variety of cereals, hot oatmeal, breads, pastries, yogurt, fruit, make your own waffles, scrambled eggs, French toast, sausage patties and potatoes. Everything was tasty and they also had fruit juice and coffee.

Stayed December 2013
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Chase R, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review, January 21, 2014
Thank you so much stixx3 for providing feedback about your stay. We strive for every guest to be completely satisfied and we are happy to have exceeded your expectations. I have taken your comments and shared with the staff.

We all hope to see you back soon!

Chase Rollins
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 7, 2013

I travel to this hotel somewhere between 2-5 times per year. Let's be honest, this hotel is nice and unfortunately in a bad location. There isn't much around other than local businesses. If you are working in the area, this is the best choice by far - but be ready to hop on I240 for food since there isn't much around. The staff is friendly and accomodating. The room I had this past trip in September wasn't normally what I get - they had duct tape on the floor around the wood paneling instead of fixing it - but I am willing to give a Marriott a mulligan every now and then.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chase R, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review, October 18, 2013
Thank you for sharing your experience about your stay. We take the safety and security of our guests very seriously. The Crossroads mall is under new management and has completed their grand re opening. We are extremely excited about the new shops coming to the area and the continued new businesses that are opening near us all the time.

Chase Rollins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
Official Description (provided by the hotel):
A leader among Oklahoma City, OK hotels, Residence Inn South/Crossroads Mall is your home-away-from-home for short and extended-stays. Our central location is key. Find our comfortable Oklahoma City accommodations at the intersection of I-35 and I-240, just 10 minutes from Will Rogers World Airport, 5 miles from downtown and the Bricktown entertainment district and minutes from Tinker Air Force Base. Outshining other Oklahoma City extended stay hotels, we offer free breakfast, free Wi-Fi, on-site market, indoor pool, fitness center, SportCourt® and evening social hours with free light dinner (M-TH). Our sizeable suites feature separate living areas, fully-equipped kitchens and superb bedding for a full night's rest. Guests of Residence Inn South/Crossroads Mall should take advantage of enticing perks such as Marriott Rewards® and easy group booking. Whether relocating or visiting just a few days, make the favored choice of extended stay Oklahoma City, OK hotels: Residence Inn by Marriott OKC South. ... more   less 
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn

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