When we arrived with our reservations made on Orbitz we were told we could not check in due to the fact that we did not have a major credit card. Which we were never made aware of prior to check in. Visa debit would suffice to make the reservation but not good enough to check in. The real problem was the pretentious air which we were treatedat. The manager said three times we were welcome to make reservations elsewhere. We expressed interest in finding a solution they did not. I worked as a front desk clerk for years and this is not how you treat guests. When the problem is your fault, ( their's being failure to disclose necessary policies) you offer to find them alternate lodging.
Being local we were able to get our credit cards and check in. This brings me to another problem, this is a half converted old apartment complex in a bad area of Oklahoma City. The grounds and pool are beautiful though, and security gates have been installed. Ok on to next problem. Our room was reserved with a Queen bed and sleeper sofa in the living room, but in our room the sofa was not a sleeper. I went into the office and asked to be moved to a room with the sleeper sofa I had reserved. Again the manager became rude and intrusively asked why I needed a sleeper sofa when I was paying only for 2 adults. This is the most unprofessional hospitality clerk I have ever dealt with. She did manage to
move us for the second night because there was no available room with a sleeper the first night, again their mistake but instead of offering us compensation for their mistake they acted haughty and rude. Also both rooms had a small hole high on the living room wall with wires running along the wall. Don't stay here the staff is rude and falsely pretensious (this is no resort). Please someone tell them this is the Hospitality Indusry. A good staff goes a long way to make up for all the things you can't change.
- Official Description (provided by the hotel):
- Fully furnished one and two bedroom condos situated on a 45 acre gated site. All Rates include Free hot Breakfast daily; Free hot Supper Mon-Fri. Free Wi-Fi and hard wired internet. Great for families and sport teams. Three outdoor pools; indoor lap pool. Two outdoor and one indoor tennis courts. Convenient to all major OKC destinations and only 12' from the Fair Grounds. ... more less
- Reservation Options:
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- Also Known As:
- Isola Bella Hotel Oklahoma City