When we were leaving the hotel a woman named Christine who said she was the manager thought she saw one of my children walk out with a decorator pillow from the couch in our suite. I said I would check to see if they had accidentally gathered one in with our belongings. I returned to the desk to let her know that the items taken to the care did in fact belong to us, and she rolled her eyes at me, and became quite rude. When I told her I was offended by her attitude she commented 'Oh really, YOU"RE offended?" Again, because she was wrongly assuming I was stealing from her so she didn't understand what I could possibly be offended about. When I asked to speak with a manager she informed me she WAS the manager. She was smug, sarcastic, rude and offensive. She did sarcastically apologize and say she was sorry I was offended but "she had to ask." I explained I wasn't offended that she thought she saw my kids with something they shouldn't have taken, but was offended by her reaction when I returned and told her they hadn't. Not one time in my conversation with her did it ever occur to her that she had made a mistake, so she felt somehow justified in the way she treated me. My room was nice, everyone else we came into contact with at the hotel was wonderful, in fact I informed her as manager she would be happy to know that everything about my stay was perfect until my encounter with her. I have NEVER been treated this rudely in any environment before, and I will not be returning to this hotel nor would I recommend it to others, especially if you are traveling with children. Her attitude was absolutely uncalled for
- Official Description (provided by the hotel):
- Staybridge Suites Oklahoma City will extend the best service and value in the Oklahoma City area. It is the perfect blend of urban hotel and relaxing resort complete with walking trails along the Oklahoma River.Each of our suites are an spacious apartment style studio, one bedroom, or two bedroom suite complete with a full kitchen with microwave, stove top, dishwasher and full size refrigerator making it perfect for guests staying more than a few nights. We include many complimentary amenities such as free high speed wireless Internet access, hot buffet breakfast, and our legendary evening Sun Downer reception to name a few. Guests find our media room, indoor pool, hot tub and fitness center hard to resist after a long day. ... more less
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- Also Known As:
- Staybridge Suites Oklahoma City Hotel Oklahoma City