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“Separate Service and Food” 4 of 5 stars
Review of Irma's Burger Shack

Irma's Burger Shack
1035 NW 63rd St, Oklahoma City, OK 73116-7361
405-840-4762
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Ranked #108 of 1,344 Restaurants in Oklahoma City
Cuisines: Hamburgers
Dining options: Reservations
Restaurant details
Dining options: Reservations
Wichita, Kansas
Senior Contributor
42 reviews 42 reviews
27 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
“Separate Service and Food”
4 of 5 stars Reviewed August 3, 2013

Saw a recent review commenting on service -- almost made me think twice about going, but I saw many other positive reviews -- so here is the good, bad and ugly of the experience...

This is a local establishment -- as a local establishment, some are rough around the edges and some are well polished -- this one is rough around the edges -- try not to let that deter you from visiting though, as my rating of a 4 reflects...

Food was fabulous -- the french fries have a unique flavor of their own, hard to explain, but yummy yummy for sure... I ordered the Wynnewood Thunder burger -- absolutely hands down one of the top 3 burgers I have ever had... Overall, the food was a solid 5 -- we had lunch, so didn't have dessert -- group of 8, 2 kids, 3 teens and 3 adults...

Service was marginal -- wasn't bad, but they didn't bend over to kiss our butts either -- not that we expected that -- waitress was friendly, food was delivered fairly quickly -- did seem to take a little longer than it should have to take our order... As a large group, we were placed in the back around the corner away from everyone else -- again, this is a small, local establishment -- if you are in a group, just expect it -- not a customer service issue, but the facts when you are a large group...

I was not impressed with the mandatory tip -- applies to groups of 5 and up -- we normally tip 20%, they mandatory a 16.4% on our tab -- that's all the get -- we never add to the tip if they make it mandatory, their loss in that area...

Overall, the food certainly outweighs any marginal service we received -- they are local, they are fairly matter of fact about their policies -- everything is upfront if you look...

We will visit again in the future for sure...

  • Visited August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Oklahoma City, Oklahoma, United States
Senior Contributor
23 reviews 23 reviews
17 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Yummy and Unique burgers”
4 of 5 stars Reviewed July 17, 2013

I really liked my Patty Melt. the carmelized onions were awesome and It was served on texas toast. The food came fast and we had lots of time to eat and pay before leaving to go back to work.

Visited June 2013
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
4 helpful votes 4 helpful votes
“Horrible Food Worse Customer Service”
1 of 5 stars Reviewed June 30, 2013

I was surprise to learn that most non traditional food place close early on the weekends, 2-3pm( non-traditional place-burger king etc).As we went in the ladies didnt greet my family or I. I had a fam of 4 my sis a fam of 6. They sat us far in the back around the corner. A guy walked back and forth never saying excuse me or hello. After making our order, the problems began. The chili is not tasteful. My sister sent back her frito pie and they wanted to charge her anyhow. The frito pie was a suggestion of the waiter by the way. Then I get the bill and notice that they added a tip to my bill($13 total) I was like this is incorrect! She refused to take it off saying a party of 5 plus. I was a party of 4 not 5. The attitude of the "manager" was rude and condescending. The water was no better. She began to say she make 2.13/hr and a college student. I too am a college student. I never got a refill on my water or sodas but she wanted a tip. We ordered a well done burger, yet the burger was still raw. This place was a disaster and an end to a horrible vacation in Ok.By the way the no name burger is not all that, the smokey flavor is from the grill, it was an extra $2-3. Bad food worse customer service. If ever in town avoid this place. By the way they charged .35 cent for ranch to go with my children's chicken strips. Ranch sauce and chicken strips go hand in hand. Nickle and dimed! BTW they are trying to charge my credit card for more than I approved!.

Visited June 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Top Contributor
55 reviews 55 reviews
42 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“The BEST burgers in Oklahoma City!”
5 of 5 stars Reviewed May 28, 2013

My friends and I absolutely LOVE coming to Irma's for a burger, it's the best place in OKC! They use Oklahoma raised beef and there's something different about it; it just tastes better! Irma's also has some tasty desserts to choose from to go along with the rather impressive beer selection.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quetzaltenango, Guatemala
Top Contributor
111 reviews 111 reviews
81 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
59 helpful votes 59 helpful votes
“good chile”
3 of 5 stars Reviewed May 25, 2013

The chili was good. The coffee not so much. The atmosphere was pleasant enough, but I doubt I will go back.

  • Visited May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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