We went to stay at the Biltmore Hotel in February 2012. I chose this hotel because of the pool and hot tub, since we were there for three nights and my children would go stir crazy in the middle of winter. Walked into the Biltmore, and there was a nice front desk receptionist, but not warm by any means. She checked us in, and generally showed us where to go, and that was that. The building is very dark and the carpets do have a musty smell to them, but overall it looked clean. The room we got was very clean and set up well, and they allowed us to have a roll away and fridge at no extra charge. The wifi was not great reception, and slow. The first night we slept great and no problems, but the next morning you could hear housekeeping speaking spanish in the next room not even bothering to try to stay quiet, so there goes sleeping in after a fourteen hour drive. Asked housekeeping where pool was located and no one spoke one word of English. Called front desk and they gave us directions to the pool since it is in another building. When we arrived at the pool, it was mucky and the signs were hung for no swimming. Why the front desk did not notify us of it being down is beyond me. So came back to the room to call and ask why it was down and they said the pump had gone out the night before. Could have been told then too. I asked when it would be fixed and they said by later that day. So we checked back later and it was still broken. So decided next day we would go swimming instead. Then the next day, they had a conference of police which apparently they do every year, and so because the pool is in the conference area we could not use it. All of the parking was taken up by this conference, and so we had to park forever away to get to our room. Also, the whirlpool was closed as well. The next thing was someone had set an alarm to go off at 5:30am in the next room, so I woke up to hearing this slight beeping noise through the wall. After about an hour of this, I called the front desk, and they said they didn't know if someone was in the room or not. How could they not know? I run a motel and I know who is where at all times. So another half an hour later, no apology and no sleep again, i finally opened the door to security trying to get in to shut it off. When we left I was exausted, with nothing for my children to do but a few channels of tv, and no swimming pool or hot tub, and being woken up by housekeeping and all the other disturbances. The room was a great room, but the hotel definately needs to intervene in housekeeping, and maintenance protocol! Hope this helps anyone looking here to stay, just to let you know, it is convienant to the highway. Hope this helps. I am going to back to okc in july, I wont be staying there.
- Official Description (provided by the hotel):
- The Biltmore Hotel Oklahoma City is one of Oklahoma's few destination resort/hotels, and 25 years later still the largest in the state. Our central location puts us minutes from Downtown, the Airport, the Fairgrounds, the new Oklahoma City Outlet Mall, and all that OKC has to offer. 509 Spacious Guestrooms, Suites and Townhouses. 20,000 sq ft of flexible meeting space includes two ballrooms, 5,000 sq ft and 7200 sq ft. Full Catering service and event planning department. Three outdoor and one indoor pool, spa and Fitness Center with Precor equipment. Lighted Tennis courts, jogging track and 4 acres of outside park for shows, tents, or just getting outside! Courtesy Airport Shuttle, Complimentary Business Center, Bombay Club for your favorite beverage and peel-and-eat Shrimp in an intimate setting. Chisholm's Country Western Bar for dancing, pool, darts, snacks and the best country western atmosphere around! Brandywine Restaurant and Casa Cafe Coffee Shop along with room service for all of your dining needs. ... more less
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- Also Known As:
- Biltmore Oklahoma City
- Biltmore Hotel Oklahoma City