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“nice but not overwhelmed, the staff were great” 3 of 5 stars
Review of Embassy Suites Norman

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Embassy Suites Norman
3.5 of 5 Hotel   |   2501 Conference Dr, Norman, OK 73069   |  
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Ranked #2 of 24 Hotels in Norman
Tulsa OK
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
“nice but not overwhelmed, the staff were great”
3 of 5 stars Reviewed December 22, 2012

We stayed here for graduate convocation at OU the following morning. The food in the restaurant is quite good and we were pleased we stayed in instead of battling holiday traffic. An evening 'reception' with drink and snacks is a nice touch for customers.

Two areas of disappointment : 1 the lack of cleanliness of our room including the bath, and 2: I'd have been better off just sleeping on the top of the sofa instead of opening it up for a bed as the mattress was definitely needing replacement.

The rooms were very spacious and the areas to plug in to get ready in the morning for 3 ladies was great. Breakfast buffet was very very good.

The staff were excellent and very friendly

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, January 2, 2013
To our guest from Tulsa,

Thanks so much for sharing your feedback regarding your recent visit.

Your comments regarding cleanliness of the bathroom and sofa mattress have been shared with members of our team to address. Cleanliness is a very high priority to us and I value your comments greatly.

We are pleased to see that you enjoyed your breakfast. This is a favorite for our guests as it provides a great variety of offerings including cook to order omelets, waffles, and pancakes along with the hot and cold buffet selections.

We do hope to have the opportunity to be of service in the future. Please do not hesitate to call on us if we may be of assistance with future plans.

Happy New Year!

Best,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2012

When you walk in it smells clean! The room was perfect - and believe me I looked. The staff was very kind and helpful. Breakfast was awesome! The guy working the line was so fast! 6 omelets, 4 pancakes, and 4 French toast at a time. Also there was a huge bar area!
Great place to stay!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 18, 2012
To our most valued guest,

Thank you for taking the time to share your thoughts on your recent stay. We greatly appreciate it and I’ll look forward to sharing with our entire team.

We’ll reach out to our housekeeping and complimentary breakfast team for special mention. They will be especially pleased knowing that they helped make a difference in your experience!

We look forward to being of service again and extend any assistance you may need in helping to make future plans.

We wish you a very safe and enjoyable holiday season!

Kind Regards,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012 via mobile

Grandchildren enjoyed swimming in the winter and the Treasure chest for prizes. Adults enjoyed the Happy Hour , and all enjoyed the home cooked breakfast. The rooms were great for families, and the children enjoying flowing back and forth between the rooms and the glass elevators. A fun stay!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 18, 2012
To our guests from Oklahoma!

Thanks so much for your kind comments. We are pleased to know that your grandchildren enjoyed our pool facilities and that you were able to enjoy our complimentary manager’s reception and complimentary breakfast.

I look forward to sharing your comments to our staff knowing that they will appreciate them!

We look forward to being of service in the future. Please do not hesitate to call on us if we may be of assistance.

Wishing you a wonderful and safe holiday with the family!


Kind Regards,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 11, 2012

I've stayed in several Embassy Suites. I've always found the staff helpful and friendly and the rooms clean and comfortable. This one in Norman exceeded all the experiences I've had as of yet. Have no fears, stay here.

The only thing I found that wasn't to my liking was the indoor pool. The chlorine off-gassing was so strong it burned my eyes while just walking through. I haven't noticed that problem at any of the others and it may just be something that happened that day. But just be warned.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 18, 2012
To our guest from Fayetteville,

Thank you very much for sharing your comments. We greatly appreciate your perspective having traveled to many Embassy Suites in the past!

Thank you for the feedback on our pool area. There should not be issues with chlorine as we have state-of-the-art systems in place that keeps this area fresh and well ventilated. We did however experience a mechanical issue in this area recently which most likely impacted your visit which we apologize for and again thank you for mentioning it.

We hope that you have the opportunity to return to our area in the future and extend any assistance should you need it.

Happy Holidays!,

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

We had a wonderful stay. The lobby is beautiful, and was decorated for Christmas. We met some new friends at the Manager's Reception, and the breakfast was as good as I've ever had at any restaurant. Our son and his girlfriend met us for dinner and the food and service were both excellent. The suite was the perfect place to visit after our meal. We will definitely stay here whenever we are in Norman!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 18, 2012
To our most valued guest,

Thank you for choosing us to host your room accommodations while visiting the area! We know that you have a choice and we’re pleased that you enjoyed your time with us while visiting your son and his girlfriend.

I will look forward to sharing your comments with our team members regarding your experience, especially your comments on our complimentary manager’s reception and breakfast!

We look forward to your return to Norman. Please do not hesitate to let us know if we may be of assistance or if you would require any information for future visits.

Happy Holidays to you and your family!

Michael Vance
General Manager
Norman Embassy Suites Hotel
and Conference Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 4, 2012

Check in was very easy, they have multiple stations to check in, different than any other I have seen. The decor of the Embassy was nice, decorated for Christmas. The employes were very friendly and helpful. The room is what one would expect from Embassy, two rooms, fairly current decor, clean, nice restroom and products. The breakfast was better on Saturday than it was on Sunday, Odd? They would not cook waffles on Sunday. The managers reception was ok, no real good finger foods. The only negative was the beds, We had a two Queen suite as we went for one of my childrens birthday's and needed two beds and they were very hard, did not sleep well at all. We were on the top floor- 10th floor and there was little if any noise. For those interested there is shopping across the road- Kohls, Office Depot, and Super Target just down the street.

Room Tip: Higher floors away from elevator and Vending
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 8, 2012
To our neighbors from Oklahoma City,

Thank you for choosing to stay with us and for taking the time to share your experience with others. We greatly appreciate your feedback and look forward to sharing with our team members.

As we constantly strive to provide an environment that provides a friendly, clean, and safe experience for our guests, I was glad to see that you found our staff members to be both friendly and helpful. Our goal is to instill a sense of belonging to our guests and that we are here with the sole purpose to be of service.

Thank you for your comments on our breakfast with regards to waffles. These should always be an option and I’ll be certain to share with our culinary team.

We also appreciate the feedback on our beds as I know that this can always be an item of personal preference.

As you mentioned shopping, we do have several options nearby as well as restaurants and entertainment.

Once again, thanks so much for your thoughts. We do hope to be of service in the future and extend a warm invitation accordingly. Please do not hesitate to reach out to us if we may be of assistance.

Wishing you the best throughout the upcoming holiday season!

Safe Travels,

Michael Vance
General Manager
Embassy Suites Norman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norman,ok
Top Contributor
103 reviews 103 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed December 1, 2012

We stayed at the embassy suites for a group function . from the check in process to the complimentary managers reception, and the general attitude of of all the staff this is a first rate hotel. It was one the most enjoyable places i have ever stayed at. at the complimentary breakfast which has a great omelette chef we were eating and i finished my orange juice. Without asking a waiter delivered a fresh orange juice to my table without me asking! ver impressive service. The swimming pool was clean, the hot tub was clean, the room was in immaculate shape, no reason at all for any complaints as far as we can see. By all means if the embassy suites is within your budget it is money well spent for an upscale place to stay.

Room Tip: ask for a 10th floor room to watch the planes take off from the airport
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMV12, General Manager at Embassy Suites Norman, responded to this review, December 8, 2012
To our guests from Norman!

We are so honored to have been your host for your recent event. We greatly appreciate being your host hotel and for your overnight accommodations. As with our many conferences and overnight guests, we know that those planning meetings as well as the individual traveler always have a choice in where they stay. It is our mission to instill in our team members the importance of knowing this and extending our appreciation through friendly and attentive service as our goal is to earn your trust so that you will choose to return!

Thank you for the comments on our breakfast. The complimentary breakfast buffet and cook to order omelet station is one of our most valued amenities and we are working to have our team not only focus on cleaning and preparing for the next guest to join us but to also extend the small courtesies that will help to make a big difference and a lasting impression.

I’m glad to see that you were able to enjoy the indoor pool and whirlpool facilities. These, combined with our fitness center are enjoyed by so many.

Once again, thank you for your business and for your feedback.

Wishing you the best this holiday season!

In the spirit of hospitality,

Michael Vance
General Manager
Embassy Suites Norman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Norman

Address: 2501 Conference Dr, Norman, OK 73069
Phone Number:
Location: United States > Oklahoma > Norman
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Norman
#2 Family Hotel in Norman
#2 Romantic Hotel in Norman
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites Norman 3.5*
Number of rooms: 283
Official Description (provided by the hotel):
The Embassy Suites Norman - Hotel & Conference Center is located in the heart of Norman, Oklahoma just off I-35.We are perfectly situated to be your accommodation for visiting your favorite University of Oklahoma Sooner! If you are in town for business, we are located in the heart of the University North Park Retail and Business Development. We also offer a short drive up I-35 to Oklahoma City as well. If you are looking for things to visit - the Fred Jones Jr Museum of Art, Lake Thunderbird State Park, Little River Zoo, and Sam Nobel Oklahoma Museum of Natural History are all within a short distance of our hotel.Our hotel features two room suites with separate bedroom and living areas, free cooked-to-order breakfast, complimentary Manager's Reception, and excellent cuisine at the North Park Grill. We also offer over 50,000 sq. ft. of meeting and event space. Come stay at the Embassy Suites Norman on your next visit to Norman. ... more   less 
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Also Known As:
Embassy Suites Norman Hotel Norman

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