I booked this hotel for a sports competition for my church at Oklahoma University. I originally booked the room for 3 nights and I had booked it through Expedia. Two days before the trip I had to change the reservation to 2 nights ONLY so we would check in 9/1 and check out 9/3. I called Expedia and was informed I that it was taken care of! We arrived and everything was ok though we only saw the housekeeper once. She did not clean the room and only took the tray of food we had on the desk, but other then that it was fine. On 9/3 (Monday) we went to the front desk to checked out. The front deck clerk then informed us that we were booked for 3 nights, we then explained to him what had happened. He said that it was ok since we booked through expedia and that it was ok for us to check out. We then proceeded to check out and repeated that we would NOT be staying the 3rd night. (This was before 7am on 9/3) I just called expedia to get my refund but was informed that the change I requested was not done, but that it was ok because they would confirm the date we checked out with the hotel. They then called the hotel, but was told that we did not check out early and was that no changes were made to the original reservation. Expedia then told me to call the hotel, because the hotel continued to repeat the same lines to expedia even though expedia was trying to inform them what had happened. So, I called and the assistant manager was the one who answered. After telling her my name, she informed me that she was the assistant manager and that she had explained this to three other people from expedia already. She then informed me that no changes were made to my original reservation and that I could file a dispute with Expedia. Now, I am already upset, since I have been trying to get this resolved for a while, and all I wanted from her was to confirm the date that we checked out. I know that Expedia is at fault for not changing my reservation when they said they did and I am at fault for not checking with the hotel about the change. But I don't understand why she could not confirm the time we checked out. She kept insisting that we did not check out with the front desk and that housekeeping informed her that we used the room on the 3rd night. I kept trying to tell her that it was impossible for us to have used the room the last night, because we were on the road home. I also informed her that we did in fact check out with the front desk, but she did not want to listen to me. She just repeated everything from before and then hung up on me. I do not think that this was appropriate behavior from an assistant manager to a customer. I am want this resolved and am willing to show gas receipts from my sister to prove we did not use the room for the 3rd night. And considering that housekeeping was barely present during our time there I doubt they would know when we left, especially since they only came once to clean the room.
- Official Description (provided by the hotel):
- With the modern décor, the convenient location and the thoughtful service offered at the Country Inn & Suites Norman, you'll wonder why traveling isn't always this easy. Close to Oklahoma City and Oklahoma University, this hotel features upgraded Suites and spacious Standard Rooms in Norman, OK. While staying with us, you’ll also appreciate excellent amenities, including a heated, indoor pool, a Fitness Center and a complimentary, hot breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Carlson, Booking.com, Orbitz, Cheap Tickets, Hotels.com, Priceline, Expedia, Odigeo and Tingo so you can book your Country Inn & Suites By Carlson Norman reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn And Suites
- Country Hotel Norman
- Country Inn Norman
- Norman Country Inn