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“Great Experience” 5 of 5 stars
Review of Riverwind Hotel

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Riverwind Hotel
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2901 Bankers Ave., Directly behind Riverwind Casino, Norman, OK 73072   |  
Hotel amenities
Ranked #1 of 24 Hotels in Norman
Midwest City, Oklahoma
1 review
1 helpful vote 1 helpful vote
“Great Experience”
5 of 5 stars Reviewed May 3, 2013

The service at the Riverwind Hotel is superior. The wonderful aroma of homemade cookies hits you the moment you walk in. The rooms are extremely spacious with every immenity. Beds are as comfortable as home. This is a great place to stay, and there's always some kind of entertainment in addition to the casino.

Room Tip: Rooms with king beds on the 3rd floor are enormous and quite.
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Green Features: They are doing a marvelous job with energy efficient windows, light bulbs, washers/dryers.
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, May 7, 2013
To our guest in Midwest City, OK,

Everyone here at the Riverwind hotel would like to thank you for your comments regarding our hospitality! We are thrilled to hear that you had a great time and enjoyed all of the ammenities offered in the rooms as well as our services provided. It is imparitive that each and every guest are as comfortable and happy as possible. Comments such as yours are much appreciated by the hotel staff and keep us motivated to do even better in the future. Come see us again sometime so you can grab some more delicious cookies!

Warm Regards,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    133
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Childress, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

The entire hotel is very clean and the staff is friendly and helpful. The rooms are updated and comfortable. The line for the buffet was too long so we passed on that but there are several other fast food places to chose from. We did go back the next morning for the buffet breakfast and got right in. Had plenty of food and would even cook to order if wanted. And the fresh baked cookies in the lobby are very yummy! We will be going there again!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, April 30, 2013
To our guest in Childress, TX

Everyone at the Riverwind hotel greatly appreciates your review and comments on our hotel. We work very hard to keep everything clean and tidy as well as maintain a positive atmosphere at all times. It's always good to hear that your stay was pleasant, it really lets us know we are doing our job! Depending on what day and time of day you go to willows the buffet line can be rather lengthy. We suggest that during your next stay you check out Chips and Ales pub inside the casino. Delcious food and a great atmosphere! We are also very pleased to here you enjoy our freshly baked cookies offered in the lobby. They are the perfect way to let our guests know we care and put a smile on everyones face.

Safe Travels,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cache, Oklahoma
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

From the moment we walked into the lobby until we checked out the next day, the entire staff made us feel right at home! Gregg checked us in and he was very friendly and personable. It was like reuniting with an old friend. Chris checked us out and made sure we didn't leave without getting our fresh baked cookies. The fresh baked cookies and beverages in the lobby are always a nice perk to staying at Riverwind!

Room Tip: Rooms on the 3rd floor have access directly to the casino, without walking outside.
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Green Features: The central heat and air, with the digital thermostat, allows guests to adjust the temperature to suit them, without wasting energy.
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, April 28, 2013
To our guest in Cache,

Thank you very much for your kind words. The fact that you described two of are front desk employees (Gregg & Chris) mean alot. I will make sure to share your comments with them and the team. We are also glad you enjoy the cookies and beverages in the lobby. Reviews like yours are the inspiration that keep us going. We look forward to having you back soon!

Safe Travels,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2013

Great hotel! Enjoyed our stay and would recommend it for a weekend getaway! There is a walkway to the casino so you do not have to walk outside unless you want to. The only thing I would not recommend is the breakfast buffet at Willow on Sunday. It is $10 per person, and probably should be free for hotel guests given the very limited selection of items. Any other day I believe it is $5-7 which would be worth it maybe.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, April 11, 2013
To our guest in Bentonville,

Thank you for taking the time to share your experience while visiting with us. First and foremost, please accept my sincere apologies for providing a less than acceptable experience regarding Willow's breakfast and the price. Please know that Willow's charges $10 dollars for the guest on Sunday's only. Monday through Saturday the guest pay $5 dollars.
I assure you that your comments have been shared with our team members over at Willow's. We are very glad you enjoyed the hotel and look forward to your next stay.

Once again, thank you for bringing this to our attention. It is our goal to ensure your satisfaction and we will ensure that our entire team is focused on addressing accordingly.

Best Regards,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, Texas, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

I enjoy walking into a lobby a bathroom a hotel and noticing immediately cleanliness and upkeep are a priority walls floors fixtures. It takes effort to keep the sparkle and shine. Chocolates and fresh baked cookies are scrumptious. Bed very comfortable and bathtub clean and free of mildew stains

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, April 11, 2013
To our guest in Hereford, TX

Thank you for your kind remarks on your stay. I will look forward to sharing your feedback with our entire housekeeping team and front desk team.

It appears that you touched on many areas that our guests appreciate and I’m thankful to have had the opportunity to be your hotel of choice for your visit.

Please do not hesitate to reach out to us if we may be of further assistance in planning a future visit!

Safe Travels,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest City, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2013

I enjoy staying at Riverwind Hotel in Norman Oklahoma, when I want to have fun at the Casino or enjoy a concert...It is always clean, the rooms are very nice and the staff is wonderful and helpful..Ronnie and Ryan are two of their wonderful employees, ask for them they will help you with what you want. Also the Restaurants are both good in the Casino, and if you don't want a big meal they have Taco Bell and Burgar King in there...But the cookies at the front desk are a good snack...Thanks to everyone for my great stay. Jennifer D.

Room Tip: The 3rd floor has a sky bridge right to the Casino, but if you want something else. Call the hotel...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, March 12, 2013
To our guest in Midwest City, OK

Thank you so much for your TripAdvisor review and for the special recognition of our friendly and courteous staff. I will be sure to pass along your comments.

Thanks again for continuing to choose the Riverwind Hotel for your hotel accommodations in Norman. We can not wait to welcome you back.

Sincerely,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrell, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2013

When in Oklahoma City, we always stay here. Everyone extremely helpful and nice. Melissa at hotel front desk is excellent and takes great care of us during our stay- treats us like family! All I have to do is call her and she takes care of everything! (Even computer problems). Love your cookies and new restaurant (bread bowls are fantastic). Our host,Teresa, also extremely helpful! Very clean!
Bathroom clean but always have to ask for more towels

Room Tip: 3rd floor has walkway to casino
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronnie K, Manager at Riverwind Hotel, responded to this review, March 12, 2013
To our guest from Terrall, TX

I just want to sincerely thank you for writing such nice words about the hotel and it's AMAZING staff(which I agree with you on of course about Melissa and Teresa)!! I can repeat myself everyday in saying how great our place is, but it's truly the guest's opinion that matters and others listen too, so Thank You!

I have talked to our housekeeping manager in regards to more towels in the rooms. We have a set amount we put in the rooms for our King and queen rooms. We will look at maybe adding more in the furture.

Thanks Again for your opinion and we look forward to your return!!

Kind Regards,

Ronnie Krodel
Rooms Operations Manager
Riverwind Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverwind Hotel

Address: 2901 Bankers Ave., Directly behind Riverwind Casino, Norman, OK 73072
Location: United States > Oklahoma > Norman
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Norman
Price Range (Based on Average Rates): $
Number of rooms: 100

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