Clean and well staffed.we enjoyed our stay. After a day of driving, however, actually finding the hotel was a bit frustrating. It sits off the road and the sign is not visible from the north. Watch the GPS!

Stayed here with my family for Labor Day weekend and experience was very bad. I chose this hotel expecting the normal Holiday Inn standards and it was clearly way below. I booked the room on-line and the staff made us feel like second-class citizens because of this. Our reservations were for two rooms with two beds in each. On the morning of travel I called the hotel and the clerk said we have a problem. I can give you one room with two beds but the other is one king size bed. Then she said "I can't do anything about this because you booked on-line. But you can talk to Hotwire (which was not the booking site I used) and maybe they will refund your money and find a room somewhere else." Rather than try to work with me she seemed to prefer for me to take my business elsewhere. Since it was a holiday weekend and this is a small town the options were limited so we took the rooms even though barely adequate for our needs. Then I asked for one of the rooms to be near an elevator as one of our travellers is handicapped but again they did not try to accomodate our needs and his room was 3/4 way down the hall from the elevator. The real kicker was when we returned to our room at 2 am and one of our rooms had not been cleaned. This in spite of me personally asking 4 people to clean our room when we left the hotel and each said it was next. When I complained to the clerk at 2 am obviously there was no one there to do anything and she told me to call the manager in the morning. I tried but the only response I got from the desk clerk was "sorry, but we can't do anything about it because you booked on-line. I brought you clean towels this morning." Neither the hotel manager nor the housekeeping supervisor would even respond. I didn't expect them to refund my money but I did expect the manager to respond. If you're looking for a hotel that will not try to meet the needs of their customers or a hotel that has a staff not willing to do much besides take your money, this is the place for you. Otherwise go to one of the other hotels in Mcalester that will provide a satisfactory service.

We enjoyed this hotel. We stayed here using our rewards and it was comfortable and rooms were good size. Hotel was close to everything.
Only issues were not that big a deal-tv took forever to change channels and a/c did not have a constant blower, so when it shut off at night it got really still and you could not help but wake up.
I would stay again.

I recently stayed here with my family. I have to say this is a really nice hotel. The room was clean and taken care of each day we were there. Our room had two queen size beds with a pull out sofa bed. We also had a refrigerator and microwave. When I go back to McAlester again, I will definitely stay here.
The beds weren't the most comfortable but they did the job. We brought our own pillows so we couldn't say if theirs were any good! I really liked that they maid refreshed the shampoo and soap each day. Most hotels don't do this and I really appreciated it. I also loved the ample amount of hot water each morning!
The only negative thing was the morning breakfast. The first day was great. There was enough food for everyone. The next two days were terrible! There wasn't enough food, the tables were dirty and the attendant complained about being over worked. For me, this was unexcusable; especially when there was other staff to assist her. Our last day there, there was literally no hot food on the counter. She was in the back room talking to the front desk clerk and one of the maids. The tables were once again messy and there was a full crowd of people there. The three women were complaining so loud we could what they were talking about out in the open. This is completely unacceptable. If they are so unhappy, someone else would probably like their jobs.
When I do stay there again, I will bring my own breakfast food as this way I won't have to wait to eat until the attendant is done complaining!