Stayed here with my family for Labor Day weekend and experience was very bad. I chose this hotel expecting the normal Holiday Inn standards and it was clearly way below. I booked the room on-line and the staff made us feel like second-class citizens because of this. Our reservations were for two rooms with two beds in each. On the morning of travel I called the hotel and the clerk said we have a problem. I can give you one room with two beds but the other is one king size bed. Then she said "I can't do anything about this because you booked on-line. But you can talk to Hotwire (which was not the booking site I used) and maybe they will refund your money and find a room somewhere else." Rather than try to work with me she seemed to prefer for me to take my business elsewhere. Since it was a holiday weekend and this is a small town the options were limited so we took the rooms even though barely adequate for our needs. Then I asked for one of the rooms to be near an elevator as one of our travellers is handicapped but again they did not try to accomodate our needs and his room was 3/4 way down the hall from the elevator. The real kicker was when we returned to our room at 2 am and one of our rooms had not been cleaned. This in spite of me personally asking 4 people to clean our room when we left the hotel and each said it was next. When I complained to the clerk at 2 am obviously there was no one there to do anything and she told me to call the manager in the morning. I tried but the only response I got from the desk clerk was "sorry, but we can't do anything about it because you booked on-line. I brought you clean towels this morning." Neither the hotel manager nor the housekeeping supervisor would even respond. I didn't expect them to refund my money but I did expect the manager to respond. If you're looking for a hotel that will not try to meet the needs of their customers or a hotel that has a staff not willing to do much besides take your money, this is the place for you. Otherwise go to one of the other hotels in Mcalester that will provide a satisfactory service.
- Official Description (provided by the hotel):
- Experience the beauty of Southeastern Oklahoma with the finest in overnight accommodations at the all new Holiday Inn Express Hotel & Suites in McAlester, Oklahoma. McAlester is home to the world's only Behind the Walls Prison Rodeo . Located just three miles away in Krebs is Oklahoma s own Little Italy which hosts the annual Italy Festival including the world famous Italian cuisine. McAlester offers something for everyone: antique shops, restaurants and bakeries in the downtown shopping district are there to browse through and enjoy. We are proud to be a host hotel, for Halliburton, McAlester Regional Health Center, Franklin Electric Company, Baker Hughes, US Army Ammunition Plant, BP Company and Schlumberger.While staying at the all new Holiday Inn Express Hotel and Suites in McAlester guests will enjoy beautifully landscaped grounds offering an outdoor pool and Jacuzzi that overlooks our outdoor fireplace. We offer spacious suites with modern style furnishings and quality designer dÃ©cor, multiple two line speaker telephones, free wireless and wired high speed Internet, located at an over sized desk with ergonomic chairs and 27 flat screen remote television. The friendly staff offers a variety of services including conference facilities with catering assistance, 24-hour business center, information, complimentary USA Today newspaper and the Express Start breakfast bar. Stay Smart at the Holiday Inn Express McAlester! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel Mcalester
- Holiday Inn Express Hotel And Suites
- Holiday Inn Mcalester
- Mcalester Holiday Inn