The rating should really be "Below Average", not poor.
Stayed here on our trip through the south. The hotel was okay, but nothing was perfect. The room was fine, a typical room, but the comforter was very lumpy and a bit uncomfortable to sit on. The indoor pool - which was the reason we picked this hotel - was not really usable due to the fact that the pool room was not heated/insulated and it was cold outside. Plus, there is an ant problem in the pool room, both on the ground and in the ceiling. Note, I did not see a single other bug outside of the pool room. Did not enjoy the food at breakfast at all. The staff was very nice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 12, 2013
Thank you very much for taking the time to complete provide feedback concerning your stay at the Hampton Inn and Suites Lawton, OK. We appreciate your responses because they help us better serve you on your subsequent trips to our hotel.
I apologize that you were inconvenienced in any way. Please know that I have addressed your concerns with the appropriate hotel departments for immediate correction. I have also noted to them that you did enjoy how nice everyone was.
I cannot express how much regret that I have that you left our hotel with less than an exceptional experience. I certainly hope that you will give us another chance to show you our exceptional service standards.
Because our goal is to ensure that you are 100% satisfied, Please do not hesitate to call or email me and let me know if there is anything that I can do for you and I will do my very best to accommodate your request.
Thank you for being our guest and for choosing the Hampton Inn and Suites Lawton, OK as your home away from home! We hope that we will see you again when your travels bring you back to Lawton.
Safe Travels!
Sheena DuPree
General Manager
(580) 355-8200
sheena.dupree@hilton.com
.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.