“They seem to only care about making money off their customers, not trying to make you feel comfortable at all when you are away ”
I went to Lawton because my son had to go there for a special surgery(won't get into that), but I made reservations there for a non smoking room for my 3 children and I. Now, I am a smoker, but do not smoke around my kids, therefore I went to the smoking area outside everytime I smoked. I stayed there for 3 days and when I returned home, after a stressful, heartaching trip I received an e mailfrom candlewood suites thanking me for my stay, then shortly after realizing my bank account was about 300 dollars shorter than it should be, and because of candlewood suites. They are saying they have significant proof I was smoking in the room... One lady says there was a burn hole, another said there was no damage, but a cigarette butt in the toilet.. And another said it just smelt of cigarette smoke. Since I am a smoker, I cnt prove it, but I guarantee I will never recommend this place to anyone because they charged me 600 bucks for 3 nights and there was no damage to my room, no room service,or cleaning crew, or breakfast. Everyone was very sturn and I was personally uncomfortable staying there... Especially after this. If this is how u want to make money off your customers while I was trying to make my sick son as comfortable as possible for his surgery and all the money I was out anyway because of this trip and med expenses and everything else. Thank you candlewood for making my life just that much harder. My son is already sick and now I have to cone up with an extra 300 bucks to make ends meet... Appreciate that
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.