My daughter and I visited this Inn at the end of July, first of of August, 2013, while she had business at the army base. We had a very nice experience. The staff is extremely friendly and helpful - starting with a "goodie bag" of a bottle of water and a bag of microwave popcorn. It was a nice touch. The lobby was very nice and comfortable as was our room. Everything was clean and fresh and all appliances - microwave, refrigerator, air conditioner (over 100 degrees outside) were working well. This Sleep Inn, in addition to a wonderful array for breakfast (and really fresh eggs and meats), also had two nights of dinner - Tuesday was meatball subs and Thrusday was hot dogs and chili. We didn't partake of these as we had other plans, but it was very nice to have this option - I am sure that guests with small children especially would really appreciate it. The indoor pool was clean and welcoming and well supplied with towels and very nice with the outside heat. We stayed at the Sleep Inn in Edmond, OK and it was OK, but not nearly as good.
The only complaint I have is not with this particular inn, but with the parent company policy. In Edmond, they actually had a little card sitting on the counter - at the Lawton Sleep Inn, it is listed at the back of the guest information book: It starts out saying that guests really like their furnishings - sheets, towels, lamps, etc. It lists the prices of these if guests would like to "purchase" them (nothing special - white sheets/towels, etc.). Then they go on to says that housekeeping is responsible for the rooms and if anything is missing, they will assume the guest "purchased" that item(s) and the cost of that item will be added to the guest's credit card. Huh??? How dare they! We check out early in the morning, housekeeping may not come in for hours - anyone on the staff - from the desk, housekeeping, maintanence, etc. - could have been in there. They have no right to accuse anyone of thief without proof. When I was younger and still renting apartments, then houses, I learned very quickly to make a checklist of damages, etc. when I moved in, did a walk thru and the same when I moved out. A friend of mine had a bad experience where the landlord actually damaged the linoleum floor and blamed the tenant so they could replace the dated floor. Luckily she had taken pictures when she moved out. When I checked out of the motel, I had a staff member (from housekeeping) come to the room, check all items and sign a release that nothing was missing and nothing could be added to the bill. This Sleep Inn was very accomendating and had no problem with doing this (not so with the motel in Edmond).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your comments on the hotel, we work very hard to keep everything working great and again it is guests like you and your daughter that make our jobs easier. To expalin the card concerning the things in the guest room, the easiest way is to say...cost. With all the upgrades to hotel rooms the cost of furnishings has greatly risen. There is what we consider the standard cost of hotel operations, including sheets and towels that get worn. The major costs are the replaements, which can not be done individually they are only sold in bulk and to replace one or two we might have to buy a dozen. I would estimat that 99.9% of all guest never even consider taking something, that is the way we were raised, but there is that .1% that will. We will continue to serve our guests and if they, like you, want someone to check the room at the end of their stay we are more than happy to. I'm sure the Sleep Inn in Edmond would have done the same, they might have been confused on the question. I greatly apprecaite your business and comments. I would hope you will be back sometime to Lawton, and will have a room ready for you. Have the best day.
Michael A. Conley
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.