Positives: New Springhill Suites decor, spacious and clean room, above-average breakfast
Negative: Scum around pool sides
Our stay at the Lawton Springhill Suites began on a high note, as the front desk attendant greeted us warmly and quickly processed our reservation. Marriott associates generally excel at customer service; the folks in Lawton are no exception. Even the housekeepers were extremely courteous. Without exception, they acknowledged us in passing, and allowed us to "go first" when entering an elevator or walking down the hall. We're just regular folks who don't expect preferential treatment, even at upscale hotels, but it is refreshing to be treated so politely, especially at a two-star hotel.
Apparently, the entire property has recently been renovated using the newest Springhill Suites color and fabric palette. We'd seen a hotel decorated like this last year and thought it was great. The result in Lawton is extremely bright and pleasing.
Our king suite possessed ample space, and was one of the cleanest rooms we've ever had the pleasure of staying in. All appliances functioned perfectly, but the mattress sagged a little on both sides. I guess it was "good enough" to keep during the remodeling.
We enjoyed the flat-screen television and wide variety of channels available. All our favorite networks were accessible. Many hotels block all but the basics in hopes you'll buy an in-room movie (something we've never done).
Although this hotel is located on the far eastern edge of Lawton, we were able to reach stores, restaurants, and attractions in a short time. The town is laid out on a grid with a handful of major streets that run the breadth of the community, making travel a snap.
We found a nice variety at the breakfast bar, including meats, boiled and scrambled eggs, cereals and breads, and the ubiquitous waffle maker. Food items were kept well-stocked through the breakfast period. The dining area is spacious, colorful, and clean.
Other amenities we noticed during our stay complimentary cookies in the afternoon, USAToday newspapers (weekdays only), coffee and tea. A small gym is available next to the pool.
That was the "good news". Now, for the "bad news"...
Because most of our trips are rushed, we rarely enter a hotel pool. This trip was an exception, as we were on a "getaway" weekend. Our plan was to take time for all those fun things we don't usually do. Swimming was at the top of our list. The indoor pool at this location was the single biggest reason we chose Springhill Suites over other hotels, including the adjacent Fairfield Inn (with its outdoor pool). We didn't want to cook in 100+ degree temperatures while swimming in direct sunlight.
At first glance the Springhill pool and surroundings looked fine, but after we got in we noticed a scummy ring on the tile. The film extended from the surrounding floor down to water level. It circled the pool. Additionally, we found a number of black threads floating on the surface. (At first we thought they were hairs but they were definitely fabric.)
It also seemed the water contained too little chlorine, but that's an opinion that may not be true.
I told the front desk attendant about the scum and received an apology for the situation. A note was made to the maintenance staff, but it was too late for us. We decided against returning to the pool the following day.
Given Marriott's attention to detail, I think the pool problem will be quickly corrected...but you may want to ask in advance if you plan to swim. Our "four out of five" rating is a vote of confidence. If the pool is not cleaned, the rating easily falls to a "three".
Except for the condition of the pool, our stay at this hotel was excellent. We hope to return to the area later this year for some sightseeing. Springhill Suites will be considered for lodging, but I'll ask about the pool before finalizing plans.
If you want to swim, check to make sure the pool has been scrubbed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.