This was our second stay here while visiting family. The first time that we stayed there we had issues with being overcharged nights on our bill. That was handled over the phone after our visit. This time, it was terrible. The shower curtain was mildewed, the tub did not drain, beer left in the fridge from a previous guest and not ONCE did they clean our room during the three night stay. We had to hunt someone down to get clean towels and to discard our dirty towels. They never once came into our room to clean. And after complaining they were going to comp us for one night. But alas! That did NOT happen. Not only did that NOT happen they over charged us. Instead of $372 for three nights we were charged $1,417!!!! Yes, you read that correctly. Spent the entire drive home on the phone with the manager and our bank. After SEVERAL phone calls we finally mentioned lawyer because this was ridiculous. And now...they did remove the overcharges, but now we are charged for ALL THREE nights that we stayed and the discount we were going to receive for the filthiness of their hotel was removed. So on top of the filthy and laziness of the cleaning staff, we were dealing with this outrageous charge on our card. And they have the audacity to charge full price. I will be calling the national office to let them know. We will stay 30 miles away from our family next time to avoid staying at this place.
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