I am a huge IHOP fan. I think that as a general rule, they have some of the best breakfast food around, and their other fare is usually pretty good, too.
I was VERY disappointed the last few times I visited this particular IHOP. Each time, we were seated fairly quickly, but by a staff person who obviously didn't want to be there. On our last visit, we waited at the table for attention from our waitperson for over ten minutes, and were never even acknowledged or offered drinks. The place was not overly full, and there didn't seem to be any reason for this mistreatment, so we left and went less than a block to Denny's, where we received excellent service and food.
I won't be giving them another chance for a long time, although I continue to frequent IHOPs in other cities and have been pleased each time.
If you own or manage IHOP, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.