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“Hampton Inn - Duncan, Oklahoma” 4 of 5 stars
Review of Hampton Inn Duncan

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Hampton Inn Duncan
2.5 of 5 Hotel   |   2301 North Highway 81, Duncan, OK 73533   |  
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Ranked #2 of 5 Hotels in Duncan
McAlester, United States
1 review
“Hampton Inn - Duncan, Oklahoma”
4 of 5 stars Reviewed 1 week ago

Excellent and modern facility. Rooms are clean and well maintained. The beds are quite comfortable. The facility is within walking distance of multiple restaurants and shopping. The cupboard was well stocked and not overpriced.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, 1 week ago
Thank you so much for staying with us and we hope you will visit us again soon! Dottie B. - Front Office Manger
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96 reviews from our community

Traveler rating
    53
    29
    8
    2
    4
See reviews for
30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Duncan, United States
1 review
2 of 5 stars Reviewed November 9, 2014

TV and Internet don't work. Rooms not worth the price. Was cheap until oil boom. I had stayed there before and the room was much cheaper. They are just practicing the greed that infects American business.

  • Stayed November 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, November 11, 2014
We apologize for your stay not being 100% satisfactory. Our cable provider is working on fixing the area wide issue that is going on with our cable and hope that this will no longer be an issue with our future guests.Your satisfaction means a lot to us and we hope that you will give our establishment another chance to prove that we are one of the premier hotels in the area.
Thank you for your feedback.
Dottie Burleson - Front Office Manager
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Top Contributor
97 reviews 97 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 27, 2014

We were in Duncan for a family funeral and choose this Hampton Inn because we'd stayed there in the past. It is overpriced for Duncan, but newish and nice. The room was fine, but the television didn't work. Ordinarily this wouldn't be a big deal, but we had an afternoon and evening to occupy and television would be a good filler. They had apparently just modified their system and there were lotsa bugs. After three trips to the desk, where no one seemed to know what was going on, someone finally came up and got the tv working. Next morning, it was inoperable again. Lester, their it guy?, came the next morning and he was VERY helpful and nice. They did honor the 100% guarantee, but the bottom line is that the issue affected the entire property and no one at the desk had any idea what was going on. Frankly, if we'd been advised of the problem at check-in, we would have stayed elsewhere.

Room Tip: Ask for a room on the 4th floor away from the highway.
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  • Stayed October 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, November 11, 2014
We do apologize about the cable issue and assure that the cable provider is working to get this issue taken care of. Thank you for choosing to stay at our establishment - Dottie Burleson - Front Office Manager
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Bryant, Arkansas, United States
1 review
5 of 5 stars Reviewed October 20, 2014

We loved staying at the Hampton in Duncan Oklahoma. The staff was most professional and courteous. The room was clean and fresh. The bed was actually the most comfortable we have slept in at any hotel.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, November 11, 2014
Thank you for your kind words and thank you for staying with us - hope to see you again soon! Dottie Burleson - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 2, 2014

I stay in Hampton Inns because they provide an upscale hotel feel at an affordable rate and always receive exceptional service and value for my money. As a small business owner, I am always trying to save my client money without putting myself in harms way. Hampton is the perfect selection as I feel safe and comfortable and do not have to sacrifice quality.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, October 4, 2014
Thank you so much for choosing to stay with us and we hope to see you soon!!
Dottie Burleson -Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ganado, Arizona
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 24, 2014

The Hampton Inn was the motel that a group of us were utilizing during a Conference in Duncan. The rooms were reserved for us.

First, the cleaning staff was about the friendliest I have ever seen. They were polite, efficient, and the room was spotless. The front desk folks were also very friendly and chatty. They treated us very well and looked for ways to be of help.

The breakfast was very good. There was a lot of variety and even some healthy things that made the choices even more appealing. For me, this would be the "go to" place in Duncan. It's really great that a small town would have a first class operation like this. I would stay at this property again in a heartbeat.

The bed and the pillows were really comfortable. It was easy to get a good nights sleep.

There was one negative, but I put this out for information only and not as a reflection on our entire stay. When we checked in at 3:30 PM on Friday, September 19, the rudeness of the woman that checked us in was disgraceful. She was rude not only to me, but to each of the guests that were in our particular group. When I called the front to ask for help with the internet access she said,"I told you people how to do that when you checked in!" She had not spoken to me about the internet at all when I arrived. She mistook me for someone else. Even is that had been the case, her behavior was inexcusable. I am giving her a pass because everyone has a bad day, but management needs to train her on good customer service. And she should not be a reflection on the rest of the staff; they were great. By the way, when I snapped at her for her rudeness, she never offered an apology.

Don't let this unprofessional taint you toward this excellent property. When I spoke to the management, they were very professional and apologized for the negative experience. THAT is good customer service! I highly recommend this Hampton Inn!

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, October 4, 2014
We apologize about the rudeness of our staff member and we can assure you that we will take measures to employ staff in the future that understands that working here is not a "job" but a chance to provide a ho,e for travelers. Thank you for not letting her rudeness tarnish your opinion of our establishment and know that we will always look forward to seeing you again!
Dottie Burleson -Front Office Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My family threw my grandmother her 80th birthday party here and stayed two nights the same weekend. I have NEVER had such amazing help from a staff before. Dottie, the front manager was absolutely wonderful and went above and beyond to help us. I can not say enough ab her. The pool was clean and the kids had a blast. The rooms were clean and had a ton of towels (which is a huge issue traveling w kids). Their breakfast was tasty with a ton of choices. The maid staff was incredibly nice and left notes each day. We loved it so much we are planning our family Christmas party there! I've stayed everywhere in Duncan and this is our go to place now!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dottie B, Front Office Manager at Hampton Inn Duncan, responded to this review, October 4, 2014
We enjoyed having you stay at our hotel and look forward to seeing you all again!!!
Thank you so much!
Dottie Burleson -Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Duncan

Address: 2301 North Highway 81, Duncan, OK 73533
Phone Number:
Location: United States > Oklahoma > Duncan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Duncan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Duncan 2.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Hampton Inn Duncan Hotel Duncan

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