I arrived around 9:30 PM on Thursday night, November 17, 2011 at the BW Chichasha. The hotel is situated off one of the main streets in Chickasha next to a very busy McDonalds and a Walmart Supercenter. It is in a prime location for small town America. I was promptly greeted by Heather at the front desk who assigned me room 167 a second building located in the far lot next to an RV park. The hotel was clearly at capacity as the front door parking available was all taken, I parked a way down from my room, still within walking distance, a reasonable distance for loading and unloading. From my observations of the vehicles parked in the lot, the hotel is frequented by guests driving large mud covered work trucks and dog show exhibitors with their rigs.
I attempted to draw a nice hot bath after my 8 hour plus drive in to Chichasha. I was welcomed with ice cold water from the cold spigot and slightly less cold water from the hot spigot. I began to run both sink and tub hoping the distance from the main building required this in order to warm. The time was 10:30 PM when I called Heather at the front desk who cheerily reported no water issues but would 'send someone over'. Knowing that once a call is placed, issues can immediately and miraculously resolve themselves, I turned the water back on to run. After 10 minutes and no miraculous intervention - I waited for help to arrive. At 11:30 PM, I called Heather to cancel the customer service call as I was going to bed exhausted but asked that the Manager address this in time to have water in the morning.
The room was a down and out (meaning you can park right in front of your room). The room was DOWN and OUT. The linens were ill-fitting and wrinkled. A small strip of what was once a bedspread was placed at the foot of the bed in an attempt to appear decorative. The lounge chair next to the door was stained as was the carpet. Now I'm not talking small incidental stains, I'm talking places where it looked like a human being may have lost the greater part of the blood volume stains. You'll see these choice photos from my uploads. It was so bad that I never took off my shoes. The door was filthy, the windows had not been washed in forever, curtains, just don't pull them back and let the light of day hit the floor!
Now it's morning, I have an event in the early afternoon so I waited to bathe until after enjoying my hot breakfast at the hotel restaurant. I am leaving ample time for the manager to resolved the water situation you see. As I walk into the main building I see a hotel employee (later to be revealed as my server) standing outside in her uniform smoking and chatting it up with a guest? friend?
Once seated in the restaurant the female server immediately warns me that there are no clean glasses and they are out of orange juice because they are busy but the coffee is plentiful and piping hot. Breakfast consisted of bagels, toast, Danish, jams, jellies, peanut butter, along side heated frozen potatoes, dry over cooked greasy bacon, less dry greasy sausage, and slightly warm scrambled eggs. I tasted the eggs, bacon, and sausage after dabbing them with a napkin so I can attest to the lack of quality and greasiness. The coffee was superb. I tipped my server and headed back to my room to draw a bath.
After 10 minutes of attempting to get even tepid water, I called the front desk where I was advised that no one had mentioned any water issues in the building that housed room 167. I asked that the manager be contacted to remedy the situation. I was forced to take a cold shower (not even intermittent warm water here folks!) that would have been a luxury. After my invigorating shower, I packed up and left for the afternoon event that brought me to the town of Chickasha.
Upon my return, I immediately ran the water which had gone from cold to tepid to dare I say warm!!!
I forgot to mention that I could NOT be moved because the hotel was sold out. I was not offered another room.
On Saturday, November 19, still with only cold water running in the tub and sink - the toilet breaks down and refuses to flush. Once again, I call the front desk now frantic because I have the most important event of my weekend in only an hour and a half. I am told I can move to room 145 that they will get it ready. I throw my items together in a panic get there and the maid is still working on the room. I barge in getting my things at least ready so that the minute she's finished I can get ready. Finally, hot water!
I my hurry and frustration, I misread the schedule for my event and I missed it by minutes unable to compete. An 8 hour drive, two nights, no hot water, a crappy room, and I miss my event.
I return to the hotel and let Sean at the front desk know that I am checking out. I ask for the name of the owner who I am advised is a man in Alaska who just owns the place as an income property along with several other hotels. I am presented with a card for the manager, Mandy Hegdorn, who is not available. To my knowledge, there was no manager on duty any of the times I called or visited the front desk: on a sold out weekend. Nice to have flexible schedules like that when your hotel is sold out and experiencing problems.
I am not offered any compensation although Sean did seem sincere in his "gee I'm sorry". But I think he gets a lot of practice -- there's no way with the huge issues this hotel faces that he doesn't get chewed out on a regular basis.
I travel frequently. My preferences are moderately priced La Quintas, Hampton Inns and the like because they are generally clean and consistent and must adhere to certain standards. This "Best" Western is horrible. If their corporate got a look at this place they would board it up, fire the staff and hope that one of those infamous Oklahoma Twisters would come blow it away. On my way out, several other guests in the building that housed room 167 were out and about. Four separate guests told me they had no hot water or inconsistent hot water throughout their stays -- never heard of a water problem?
I should have slept in my car at a truck stop.
Stay away, go elsewhere!
Try to get something in the main building if hot and cold running water are your requirements.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.