We recently stayed at the Kenosha Inn with a large group. When we checked in they had one clerk on duty and it was her 2nd day on the job. She had no help that I could see and was very slow getting us all checked in. They refused to turn on the air conditioning in the rooms until everyone was checked in. And this took quite some time..also they had lost some of the reservations. Noone in the group was told they had to put up a 40.00 deposit for their room to cover pets (we had none) and towels (didn't have very many of those!) Some of the folks in our group were given rooms with a fridge and microwave (not requested) and weren't told there were additional charges for this either. The clerk on duty the morning of checkout (different clerk) was rather rude and argumentive. When asked any questions regarding the bill or policy's she got pretty huffy.
The rooms were clean and average I'd say. The pool area was clean also. The hotel itself is easy to find and in a location where there are several restraunts. There is also a walmart afew miles down the road which is handy.
Overall I'd say the hotel itself was fine but the service was lousy.
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- Also Known As:
- Best Western Broken Arrow
- Broken Arrow Best Western