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“clean rooms but service could be improved” 2 of 5 stars
Review of BEST WESTERN Kenosha Inn

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2.0 of 5 Hotel   |   1200 East Lansing Street, Broken Arrow, OK 74012   |  
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Ranked #7 of 14 Hotels in Broken Arrow
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“clean rooms but service could be improved”
2 of 5 stars Reviewed June 14, 2006

We recently stayed at the Kenosha Inn with a large group. When we checked in they had one clerk on duty and it was her 2nd day on the job. She had no help that I could see and was very slow getting us all checked in. They refused to turn on the air conditioning in the rooms until everyone was checked in. And this took quite some time..also they had lost some of the reservations. Noone in the group was told they had to put up a 40.00 deposit for their room to cover pets (we had none) and towels (didn't have very many of those!) Some of the folks in our group were given rooms with a fridge and microwave (not requested) and weren't told there were additional charges for this either. The clerk on duty the morning of checkout (different clerk) was rather rude and argumentive. When asked any questions regarding the bill or policy's she got pretty huffy.
The rooms were clean and average I'd say. The pool area was clean also. The hotel itself is easy to find and in a location where there are several restraunts. There is also a walmart afew miles down the road which is handy.
Overall I'd say the hotel itself was fine but the service was lousy.

  • Stayed May 2006
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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41 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about BEST WESTERN Kenosha Inn

Address: 1200 East Lansing Street, Broken Arrow, OK 74012
Phone Number:
Location: United States > Oklahoma > Broken Arrow
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 14 Hotels in Broken Arrow
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Kenosha Inn 2*
Number of rooms: 44
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Also Known As:
Best Western Broken Arrow
Broken Arrow Best Western

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