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“Solid Experience” 5 of 5 stars
Review of Homewood Suites Tulsa - South

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Homewood Suites Tulsa - South
3.0 of 5 Hotel   |   4900 West Madison Place, Broken Arrow, OK 74012   |  
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2X HHonors Points
Ranked #2 of 14 Hotels in Broken Arrow
Certificate of Excellence 2014
Grafton, United States
1 review
3 helpful votes 3 helpful votes
“Solid Experience”
5 of 5 stars Reviewed July 14, 2013

Our second stay at this hotel while visiting family in the area. Can't recommend it enough. It's clean. Breakfast is good. The facilities are nice and well maintained. The staff is extremely nice and helpful. It's a very solid experience overall.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your business. We value and appreciate your feedback. Please come back and see us again.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

306 reviews from our community

Traveler rating
    209
    60
    23
    10
    4
See reviews for
109
41
16
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Shawnee, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2013

Great hotel! But the breakfast server wants to be home before the line closes and does her best to provide poor service. The night housekeepers were unable to distinguish between a sheet, a pillow case and a blanket. But everything else at this hotel is top-notch.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, August 20, 2013
Dear Guest,

Thank you for your comments and business. We apologize for the inconvenience. We shall take necessary steps to eliminate the problems reported to us.

Regards,

Ravi Sharma
General Manager
918 392 7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 9, 2013

I stayed at this particular Homewood Suites on my way to start a new job across the country. Tulsa was exactly halfway in my trip, and it made sense to stop and rest after 12 hours of driving.
The fiance couldn't understand why I wanted to stay at a Homewood Suites. We could find a hotel for 1/3 the price that would do the same thing. I said nothing except that if he still felt the same way tomorrow morning, I would let him book the next hotel we stayed at.
So at about 9 pm that night, after being on the road for 12 hours, we drag our trunkful of bags into the hotel lobby, check in, and trudge up to our room. Upon entering, the look on his face went from exhaustion to disbelief.
"How much did you say you paid for this room?" he asked. When I told him, he refused to believe me. Then he plopped face first on the extremely comfortable bed, and verbally agreed (albeit muffled) that I had made an excellent decision.
The room was very very comfortable, even with our 10 - 12 bags and boxes. It was clean and well prepared. The staff was very helpful, especially after I popped my knee out of place in the lobby (not that I appreciate popping my knee out of place, but I do appreciate their attentiveness to the situation). The breakfast was included in the price (a big thing for us and budgeting while on the road), and it was plentiful. As for location, I also appreciated that it was just off the main road: quiet enough to not pick up on ambient noise but close enough to restaurants and other food places.
Just note, the elevator looks a bit older, but it functions well so do not be concerned about appearances.
However, after being on the road for 12 hours, and looking forward to another 12 hour drive, the best part of the trip was crawling into that comfortable bed and falling right asleep.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, July 12, 2013
Dear Guest,

Thank you very much for your business and very detailed feedback. We appreciate your stay and time for provinding us with such an excellent review. Hopefully we will see you again during your travels in the future too.

Best regards,

Ravi Sharma, GM and
Homewood Suites Team
918-392-7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
carlsbad, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2013

I loved everything about our stay. The room was clean and fresh. The beds were comfortable. Great place to spend our time. The breakfast was very good, fresh and inviting. I have many food allergies but was able to find suitable food for myself and family on the complimentary breakfast bar. The Servers were very pleasant and anticipated my needs. Very nice stay. I would definitely stay here again

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, July 12, 2013
Dear Guest,

Thank you for your very valued feeback. We apreciate you staying with us and encourgaing my team to perform even better. We appreciate you and your business. Please come back and see us again!!

Regards,

Ravi Sharma, GM and
Homweood Suites Team
981-392-7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 4, 2013

Rooms were clean and spacious. Pool was small, but well-kept, and the hot tub was very small for a hotel (4-person), but also well-kept. Our room was hot (80 degrees) when we got there, and the thermostat didn't seem to work very well. But as long as we kept the shades drawn and the ceiling fans on, we were fine. Staff was friendly and responsive. Overall, good place to stay.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, July 9, 2013
Dear Guest,

Thank you for your feedback.. We appreciate the opportunity to serve you. Thanks for your business and we look forward to welcoming you soon again in the near future.

Regards,

Ravi Sharma, GM & The HWS Team
918-392-7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west hills, ca
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 3, 2013

The rooms are quite large and the location is close to the highway & many restaurants. I had to wait about 5 minutes for the front desk clerk to appear. I heard them laughing in the back and finally called hello to get them to appear. That being said the staff was very friendly and helpful. I had a note welcoming me and a call checking on our satisfaction within an hour of arrival. My kids loved the pool and a great basketball area. The breakfast and dinner were good. The beds were comfy and we enjoyed our stay.

My only real negative was that there was mold/mildew in the bathtub. It was very clearly visible and that the housekeeping staff didn't clean it makes you wonder... I read some other recent reviews and perhaps housekeeping needs some attention.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, July 9, 2013
Dear Guest,

We continue to improve our services and guest engagement with us during thier stay. Thank you for your feedback and for choosing to stay with us. We appreciate you and your business and will certainly discuss and take action where we have an opportunity to improve as a hotel.

Regards,

Ravi Sharma, GM & HWS Team
918-392-7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frisco, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 1, 2013

Watch this property as you might not get your room cleaned. They did not clean our room and had numerous excuses as to why they didn't. The front desk staff was not attentive to our problems as they were more interested in playing with a ball when we presented them with the problem. They were unable to address what they were going to do until the next morning. The only thing they did do was offer to bring us up the replacement towels to the dirty ones that had left by not cleaning our room originally from the prior day and they did not empty our trash. We have to ask for additional Kleenex and toilet tissue during our visit as a result of this.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHA1967, General Manager at Homewood Suites Tulsa - South, responded to this review, July 9, 2013
Dear Guest,

Thank you for bringing these concerns to our attention after you left the hotel. It is too late to reach out and fix them for you now. Our apologies for not coming upto your expectations. Hope you will conisder us again in the near future.

Sincerely,

Ravi Sharma, GM & The HWS Team
918-392-7700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Tulsa - South

Address: 4900 West Madison Place, Broken Arrow, OK 74012
Phone Number:
Location: United States > Oklahoma > Broken Arrow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Broken Arrow
#2 Family Hotel in Broken Arrow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Tulsa - South 3*
Number of rooms: 99
Official Description (provided by the hotel):
Stay at the Homewood Suites by Hilton® Tulsa South hotel, located 11 miles from Tulsa International Airport. A variety of suite types are available, so you can choose one that suits your specific needs. Choose a spacious studio, one- or two-bedroom suite, depending on what suits your needs. Whether you need temporary housing in Tulsa or you’re on a brief business trip, you’ll find the suite you need. Your private kitchen contains a full-sized refrigerator, two-burner stove, and a dishwasher. Watch movies on one of the two flat-screen TVs, or enjoy the complimentary internet access. Start your day with a complimentary full hot breakfast. Socialize with other guests and enjoy complimentary evening dinner and drinks*, available Monday through Thursday. ... more   less 
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Also Known As:
Homewood Suites Tulsa - South Hotel Broken Arrow
Homewood Suites Broken Arrow
Homewood Broken Arrow
Broken Arrow Homewood Suites

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