We came for a convention to this hotel. We encountered problems from the rude staff who finally showed up to give us our rooms. The staff was uncooperative to have all of us put on the same floor and next to each other as we had made the reservations together. The staff response was, "I can't change anything." The hotel overcharged our credit cards $45.65. We were charge thirty minutes after we checked in. When we asked the front desk their response was, " Oh! this is for incidentals." You tell me where it is legal to over charge your customers? When I asked the staff about this they said, "We always overcharge." When we checked out someone in our party was charged for drinks and snacks which they did not receive as all of our meals were provided. When we checked with some of the other participants they were not over charged. I intend to contact the Attorney General of Tulsa and the BBB of Tulsa to lodge a conplaint. BEWARE of your bill if you stay at this hotel.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Tulsa South hotel. Conveniently located off Highway 169 and 81st street with easy access to Tulsa International Airport (TUL), the hotel is close to Interstate 44 and downtown Tulsa. Indulge in some retail therapy at Woodland Hills Mall or see a film at the nearby IMAX movie theater. Stay in a spacious guest room or suite at this beautiful Tulsa hotel. Enjoy a restful night in a Garden Sleep System™ bed, and wind down with your favorite cable shows on the 32-inch flat-screen TV. ... more less
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- Also Known As:
- Hilton Garden Inn Tulsa South Hotel Broken Arrow
- Hilton Tulsa
- Tulsa Hilton Garden Inn