In Tulsa for a funeral and decided to stay at the Hampton for it's location, and we are generally happy with Hampton Inn. However, this experience left me feeling very upset. Arrived late around 11:30PM, and the front door was locked, so I phoned the front counter rep. with the provided phone, and she was very short and not welcoming whatsoever even when I told her we had a reservation. I didn't think too much of that encounter and we got checked in and to our room for sleep. The next night, we again arrived late to the hotel and went past the front desk rep who greeted us (same lady as the night before) and went up to our room. I went back down for a cup of hot tea for my wife and I (provided complimentary) and as I was getting the tea, the same front desk rep came out and started questioning whether or not I was staying at the hotel. I assured her of course, "yes I'm staying here, you checked me in" and I voiced that it was probably not polite to ask your guests if they are staying at the hotel. She said I could have been from "off the street" for the free tea. At that point I was upset and said she was being extremely rude and she didn't even apologize. This encounter was enough to ruin a stay at any hotel. I didn't feel at all welcome there at any point in time and am thinking of never staying at another Hampton Inn because they obviously don't train the customer service reps properly and will not be subjected to that sort of treatment on any level.
- Official Description (provided by the hotel):
- Experience the excitement of Tulsa's city life, and enjoy the peace of our small-town atmosphere at the Hampton Inn Tulsa/Broken Arrow hotel. Our caring hospitality and superb amenities will make you feel right at home. Tour the Blue Bell Creamery or take your family to Big Splash Water Park. Business travelers enjoy the peace and quiet of the area, while families appreciate the Tulsa Zoo or Blue Whale landmark. Be sure to make time for Tulsa shopping at Woodland Hills Mall and Utica Square. In the spring, admire the azaleas, redbuds and dogwoods in full bloom. In the summer, attend baseball games, horse races and farmers markets. In the fall, Oktoberfest offers fun and entertainment. In the winter, experience nature at its best and go eagle watching on the Arkansas River. ... more less
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- Also Known As:
- Hampton Inn Broken Arrow
- Broken Arrow Hampton Inn