I had fairly low expectations given the price that our corporate travel specialist booked me here for but the location was convenient, I was arriving late and leaving early the next morning so I figured I would survive. I am pleased to say that this hotel exceeded all of my expections of mediocrity.
I thought it strange that all of the unoccupied rooms, mine included, had the doors propped open. I thought that it was a security risk. If I were a woman travelling alone, I would not have entered the room. The room itself was not so bad. It was clean and had been partially updated. The furniture was still the late 80's, early 90's variety but the in-room vanity had been replaced with granite. The bed was decent although the pillows were tiny and lumpy. I slept fairly well and actually thought that I had been pleasantly surprised.
It was in the morning that my disappointment set in. Firstly, I had no newspaper which, as a Choice rewards member, I am supposed to receive outside my door. Not a big deal. I got one at the front desk when I went for breakfast, which was okay. Secondly, I did not get my statement under the door as I usually do so I had to stand in line to check out.
I had run out of shaving gel, so took advantage of the little notice about complimentary toiletries being available. The clerk gave me a little sachet of gel that was so old that it had liqified. Still not a big deal. When I went to shower however,I discovered that the room had no toiletries, none at all. I took another trip to the front desk , checking the empty rooms with the open doors and found that they did not have any either. At first the clerk did not believe me but set he me up with soap and shampoo. Back down the hall I went and as I undressed I thought to myself that at least there were towels.
I was wrong!
In the bathroom were two tiny handtowels and a washrag. I had to laugh at my mistaken confidence. I checked the empty rooms again and found one towel in the first and then hit the jackpot in the second where there were a full complement of four. I made a point of using all of them!
I told all of this to the lady at checkout who immediately blamed the maid. I asked about the paper and statement also and was told that they do not do this there. I felt guilty for asking.
I have never, in thirty years of business travel, gone into a hotel room with no toiletries or towels. I suspect that the fault lies not with the maid but with the level of commitment to service from the managers/owners.
Or perhaps a towel and soap thief is sneaking into the empty rooms. I must check ebay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.