This was my first time traveling with a pet. I was bringing my daughters dog back to my her home in Wisconsin. I stopped at Best Western Meander Inn because it was a pet friendly hotel. I needed the sofa bed pulled out for my grandson to sleep on, and was given sheets and was told I had do this myself. That in inself should have sent up red flags, but I just drove 10 hours and was pretty tired. After pulling out the coffee table, I noticed there was damage to the corner of the table. If I had been an experienced pet traveler, I would have know to show the hotel clerk, but being niave, I didn't. I thought to myself, that is a really dingy table to have in a hotel room.
The next thing I know, I was charged $100.00!!! for damage to that same table!!! I have tried calling the Meander Inn, but the manager said there is nothing she can do it's up to the owner. Now I hear the owner is out of the country until October. Mind you, I was at this hotel on 8-18-12.!! I called BW customer service and all they got was a picture of the table. I KNOW THE TABLE WAS DAMAGED, BUT IT WAS NOT MY DOG!!!! SHE DOES NOT CHEW ON FURNITURE!! If the table had been moved for any type of cleaning, someone would have noticed it.
I don't think this owner cares at all about good customer service and or guests satisfaction. PLEASE BEWARE OF THIS PRACTICE!! MAYBE THE NEXT PERSON TO STAY AT A DOG FRIENDLY HOTEL, WILL CHECK EVERYTHING IN ADVANCE AND NOTIFY HOTEL MANAGEMENT!!
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- Also Known As:
- Best Western Meander Hotel Youngstown
- Best Western Youngstown
- Youngstown Best Western
- BEST WESTERN Meander Inn Youngstown, Ohio