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“Fantastic Customer Service” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area

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Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area
2.5 of 5 Hotel   |   5555 Cerni Place, Youngstown, OH 44515   |  
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Ranked #1 of 12 hotels in Youngstown
GreenLeadersSilver level
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Fantastic Customer Service”
5 of 5 stars Reviewed March 31, 2013

We stayed at this Holiday Inn Express for two nights while in the area visiting family for the Easter holiday.

The staff were friendly and helpful and the rooms were clean and comfortable.

On Easter Sunday, we went down to the provided breakfast and the staff were handing out little packages of Easter candy for the kids. My 7 year old son was building a lego at the breakfast table (an Easter present) and he couldn't find a piece - the ladies working in the dining room provided a flashlight to look under the table and even donned gloves and went through the trash can to make sure he hadn't thrown it away. We never found the piece, but it was so nice to have them help us try!

All in all I would recommend this hotel without *any* hesitation to anyone staying in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, April 5, 2013
Thank you for sharing your expierence! I have posted this review for all of the team to review as an exceptional job! We are so happy you chose our hotel to be your home away from home during the Easter Holiday!
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96 people have reviewed this hotel

Traveler rating
    71
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Aiken, South Carolina
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 25, 2013

We needed a room to accomodate my husband and our two adult daughters because my husband's dad was celebrating his 90th birthday, however the whole area had "no room in the inn" because of a statewide high school wrestling match being held that same week-end - so we had to obtain a room about 35 miles away - We spoke with Holiday Inn Express on Cerni Place several times ( only 3 miles from the birthday celebration and family) and always it was "no cancellations but I am looking out for you " We were driving and about 3 hours away from our destination a man named Rudy called me on my cell phone and said he had a room for us. We were thrilled and still had time to cancel the other room that was so far away. The service was unbelievable at The Holiday Inn Express on Cerni Place and if we are ever in that area we will definitely stay there. The rooms are exceptionally clean, breakfast was delicious and the friendly staff amazing. Thank you, Rudy, for going far beyond the call of duty.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, April 3, 2013
Thank you so much for the wonderful review. It is always exciting to share such commets with our Team! I have shared your compliments on a job well done and recognized Rudy for going the extra mile! We hope your travels will bring you back to see us!
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Newark, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 1, 2013

I wish to start this review with a major "Thank You" to Heidi Pelfrey who worked with me during my extended stay to make this a very good experience. She was professional, understanding and very willing to accommodate my extended stay circumstances.
That being said, this hotel is excellent. From the quiet and spacious rooms to the very good breakfasts. I was comfortable and well taken care of during my time with the fine folks at this HIE. While I looked at many hotels in the area, this HIE stood out as the best choice even though there were 3 other hotels within 1000 ft. The property is only a year old and is very conveniently located within easy walking distance from a Bob Evan's which has been newly renovated in Feb. 2013. Besides the Bob Evan's there are two Mexican restaurants as well as a McDonalds, Wendy's, Taco Bell, Cracker Barrel, Quaker Steak and Lube and Perkins all easily within the hotel's proximity. A very good Chinese place and Pizza Hut deliver to the hotel if you want to stay in. Slightly further afield is a Chipotle, Ruby Tuesday, Jimmy Johns, Buffalo Wild Wings and a little gem of a sandwich shop called The Sandwich Factory.
The internet is plenty fast for my work (some very large 10 gigabyte files) and the bed was very comfortable. The area around the hotel isn't the greatest (not the hotel's fault, of course) but very few would find that an issue as it seems to be a mostly i-80 overnight crowd and not extended stay.
I can and will happily recommend this hotel to anyone staying in the Warren/Youngstown area.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, April 3, 2013
Thank you Jonathan H for the glowing review! I have shared your comments with Heidi and the team of achieving the superior guest service that we set to accomplish! Hopefully your travels will bring you back to your "Home away from Home"!
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cedar falls
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2013

This Holiday Inn Express was extremely clean, comfortable and had several touches that made it stand out in the crowd of mid-line hotel chains. Friendly staff, delicious breakfast, and updated everything. Great job, Holiday Inn Express! You asked for a "10"-- you got it!

Room Tip: Third flood was very quiet.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, February 22, 2013
Thank you for the wonderful review! I am so pleased to hear that we not only satisfied but exceeded your expectations. I can't wait to share your comments with the team!
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Denver, Colorado
Top Contributor
57 reviews 57 reviews
52 hotel reviews
Reviews in 48 cities Reviews in 48 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 6, 2013

The hotel is conveniently located off I-80, and is close to several restaurants. The property itself is newer, well-maintained, and clean. The room was large, nicely decorated, and comfortable. The beds were a little hard, but not too bad. The only real complaint I had is that my room was right across from the elevator, and I could clearly hear it "ding" in the room. Aside from that, had a great stay!

Room Tip: Stay as far away from the elevator as possible
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, February 22, 2013
Thank you for taking the time to review your recent stay with us. Our property strives to provide clean, comfortable accommodations with a friendly staff.
I will share your comments with our team as a job well done!
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Portage, Michigan
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 25, 2013

This is a standard HIE property. Good condition, easy exit and entry from I-80. Fuel next door. Easy parking. Very friendly staff. It is far enough from the road to be quiet. Looks like it is popular with the trades, cable, telephone, pipeline, oil and gas. They even had a copy of Shale Play in the lobby. A regional shale gas newspaper.

Breakfast was what you expect. Fresh fruit and the hard boiled eggs were defrosted properly, which is greatly appreciated. And they have the new pancake machine. Love those pancakes.

They also had two TV’s. One on local news and the other on one of the generally mind numbing Fox or MSNBC news channels. I greatly appreciate it. It is a terrible way to start the day with hearing that partisan crap from the left or the right. Local news is the right way to go. Its non offensive and sometimes has a nice local guy does good story. I won’t stay in a place that insist on sharing their politics by mandating what is on the TV. They don’t need my business. So thanks the two TV solution is appreciated.

Room Tip: I think any room is good. If your going to make noise stay on the ground floor as the trade guys get...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, February 10, 2013
Thank you for taking the time to offer your comments on our facility. I am pleased that you found our staff to be friendly as that's what you hope to find after a long day of travel. I appreciate you mentioning that our facility is quiet even though we do sit directly off interstate 80. We hope to see you again!
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Wilmington, Delaware
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 23, 2013

This property is clean and comfortable. The beds are firm and beautifully covered. Breakfast is the standard HI Express fare. The staff did an excellent job at check-in. We requested a quiet room and our request was granted. The hotel has good sound-proofing for good reason - it is wedged between a truck stop, the interstate, and McDonalds - you don't hear a thing from outside the hotel. That said, they could do a better job of assigning rooms. Members of a hockey team who arrived late at night were assigned rooms right next to, and across the hall from, our room, understandable if you are filled to capacity but business was very slow that night. I never did get back to sleep. This would have been a 5 star review had the room assignments been better managed.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayLou K, Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review, February 10, 2013
Thank you for choosing our property during your visit to the Mahoning Valley. I appreciate your comments on the clean, comfortable accommodations and the friendliness of our staff. I will be sure to pass those comments along. While we do our best with room assignments,delays in travel can occur and cause later than normal check-in. I aplologize for any disruption you may have experienced but please do not expect that as the norm at our facility. We hope to see you again in the future should your journeys bring you back to the Youngstown area.
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Additional Information about Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area

Address: 5555 Cerni Place, Youngstown, OH 44515
Phone Number:
Location: United States > Ohio > Youngstown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Youngstown
#1 Green Hotel in Youngstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area 2.5*
Official Description (provided by the hotel):
This newly built AWARD WINNING Holiday Inn Express & Suites is located a few miles west of Youngstown off I-80 in Austintown, Ohio. Only minutes from downtown Youngstown, you'll spend less time in traffic and more time doing what you came to do. Contemporary hospitality and our friendly staff are eagerly awaiting your visit. ... more   less 
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Also Known As:
Holiday Inn Express Youngstown West Niles i-80 Hotel Austintown
Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area Ohio

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