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“Overpriced” 2 of 5 stars
Review of Holiday Inn Wilmington

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Holiday Inn Wilmington
3.0 of 5 Hotel   |   123 Gano Road, Wilmington, OH 45177   |  
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Ranked #3 of 6 Hotels in Wilmington
Wilmington, Ohio
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Overpriced”
2 of 5 stars Reviewed June 8, 2014

This hotel needs updates and it overpriced for the stay. The pool is okay. The nicest part is the lobby and it's nice to sit there but everything echoes and there is a restaurant (max & erma's) right next door so you have park farther back around dinner time since all the people are at the restaurant. There is some seating outside on the deck by the pool but while I was here people were smoking and banging on the glass. I don't want to ever come back, plus if your just staying the night here from driving on the interstate it's not worth it, wait about 30 minutes and stay in mason (going south) or jeffersonville (going north)

Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Wilmington, responded to this review, June 25, 2014
Dear Katieelizabeth143,

Thank you for your recent stay with us and reviewing our property. I am sorry we were not able to exceed or at least be at par with your expectation. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    21
    26
    10
    5
    3
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21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Oregon, Ohio
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 8, 2014

I stayed at this hotel for a dog show and was there for 9 nights. The room was spacious and very nice with a great mattress and pillows (some hotels it feels like a sack of flour!!). My room was on the West side of the hotel so the afternoon sun (and flat roof) was pretty brutal! The a/c couldn't compensate for the heat so we had to close the drapes in the late morning until evening so it was like a cave. Besides the afternoon heat I can't complain about a single thing. Anything I asked for was taken care of promptly and cordially. The rooms were quiet and having Keurig coffee makers in the rooms was incredible! On the occasions when I asked for extra it was no problem. Having Max & Erma off the lobby was great too. It was a great stay and I wouldn't hesitate to go back to this property.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairhope, Alabama
Top Contributor
53 reviews 53 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 27, 2014

As a platinum Holiday Inn priority club member, I have stayed at a multitude of Holiday Inn properties~ this one is doing it right! The location is a large conference center by the interstate but the surroundings are quiet and comfortable. The public areas are upscale and the service was outstanding. The marble flooring, large inviting windows with formal decor lures you into the areas to enjoy the refreshing lemon water, fresh coffee or just a smile to welcome you...

The room was extremely clean, comfortable and quiet. I felt like I could have slept here for weeks. They were having a dog show during our stay and I could hear a few small dogs barking in the hallway but nothing in the room. Peace and Quiet! The bed was dreamy, soft linens, extra pillows and nice size room. I read that some where not happy about the refrigerator not being in the room but please don't let this sway your decision to a enjoyable stay.

Max and Erma's restaurant is onsite if you don't want to drive to dinner. The indoor pool offered cushioned chairs and extra towels. Exercise area is small and has three or four machines but clean.

Within walking distance is a Dairy Queen if you need an evening ice cream run...or just relax and enjoy the comforts of your room...

One of the best night sleep I have had in a long time...

Room Tip: Request the 5th Floor!
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colorado Springs, Colorado
Top Contributor
199 reviews 199 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 26, 2014

I stayed here for 4 nights and lets just say I was not impressed. Everyone I talked to in our large group seemed to be of the same opinion. Motel 6 even has refrigerators/microwaves in the rooms--not here though! You had to request them ahead of time and they only had a very limited number available.

Toilet under the rim as NASTY. Counters in front of the tv were never wiped off and I could never get more than 1 wash cloth, even though there were 2 of us in the room.

Also, no automatic doors, if you can believed that in a hotel. One side of one set of doors opened if you pushed the handicapped button but that was it.

They had one microwave in the lobby, with no napkins or plastic silverware anywhere in sight.

Beds were pretty comfortable and rooms a decent size.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Wilmington, responded to this review, June 13, 2014
Dear Kelly M,

Thank you for staying with us and for writing a review about our property. We’re glad you found the beds comfortable and suitable for your needs. On the other hand, I apologize for the inconvenience you have experienced with the bathroom condition. This and your concerns regarding some of our amenities have been taken note of. We appreciate all your feedback as this is our best resource for improvement.

If there is anything we can do to make your next stay with us more enjoyable, please do not hesitate to ask the Manager on Duty. We look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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canal fulton, ohio
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 23, 2014

Was in town for the dog show at the adjoining Roberts Centre. Room at Holiday Inn was clean, roomy, and comfortable. Restaurant on premises was fine. My only complaint was that we were assured of having a refrigerator in the room (called 3 times prior to check-in the confirm). When we checked in, we were told that a refrigerator can NEVER be guaranteed. Even though it was for medical reasons, we were told that the exisiting refrigerators were already given out (and we checked in early on a Sunday afternoon.) This was the only down-side to an otherwise good stay (5 nights). If this facility is catering to long-term shows at the attached Roberts Centre, a refrigerator and/or microwave should be added to select rooms and GUARANTEED upon check-in if they are so promised.

Room Tip: There are no first floor rooms, but the elevators are roomy and fast and carts are available for car...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gray C, Manager at Holiday Inn Wilmington, responded to this review, June 17, 2014
Thank you for taking the time to give us a feedback regarding your recent stay, please accept our sincere apology for the inconvenience with the refridgeators. We are working on putting fridges and microwaves in all the room. Hope to see you again soon.


Holiday Inn Roberts Centre Management
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Urbana, Illinois
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed for one night while traveling with my parents, booked two separate rooms.

Got upgraded to king bed suite (platinum member thanks to IHG credit card) and the other room was attached to the suite by a lockable door. So we had marvelous stay in three separate bedrooms, but connected by doors, with bath in each room. Splendid!

Staff was very friendly and helpful, both check-in and check-out was fast and without any problems. Lobby was very nice, a lot of space, air and light.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed November 1, 2013

Decent hotel but worn out carpet, old bed sheets and towels, some of which should have been in the dumpster already. Hair in the bathroom and on the pillows. Bathroom door has paint peeling off like in a cheap motel. Reception very relaxed and unprofessional. My first "non smoking" room had a strong tobacco smell. Had to be moved to another. Sound proof is non existent. I could clearly hear conversations and tv next room. A little pricey for a hotel in the middle of nowhere( $ 100+)

Room Tip: Stay in Hampton Inn downtown Wilmington
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  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gray C, Front Office Manager at Holiday Inn Wilmington, responded to this review, November 5, 2013
Thank you for taking the time to do a review. I apologize for the condition of your room. Please know this is not typical of our hotel. We are in the process of working on the issue you discussed. We are currently ranked in the top 50 of 800 Holiday Inn hotels. I hope we have the opportunity for you to stay again in the future.
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Additional Information about Holiday Inn Wilmington

Address: 123 Gano Road, Wilmington, OH 45177
Phone Number:
Location: United States > Ohio > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Wilmington 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Hotel at Roberts Centre in Wilmington, Ohio is a luxurious, full service hotel and conference center centrally located between Cincinnati, Dayton and Columbus, Ohio, at the intersection of St. Rt. 68 & Interstate 71, just north of Wilmington, Ohio. A simply beautiful hotel! Sparkling chandeliers, gleaming marble floors, lush, rich furnishings, and warm, smiling faces welcome you to this gem of a hotel in the middle of everywhere. Our breathtaking hotel guestrooms are unusually spacious, perfectly appointed and include free high-speed Internet. Ideal for a romantic get away, vacation or entertaining your most important clients.Our conference facility, Roberts Centre, features over 100,000 sq. ft. of flexible, meeting space. Located just minutes from DHL Worldwide, ABX Air, R & L Carriers, Alkermes and Ferno Washington makes the Holiday Inn Hotel at Roberts Centre the ideal location for your next corporate board meeting or executive retreat. After your meeting, world class shopping awaits you at the Prime Outlets-Jeffersonville and Waynesville's limitless antique shops. Max & Erma's at Roberts Centre, always passionate about food, people and place, is located in the lobby of the Holiday Inn Hotel at Roberts Centre and features a variety of all American cuisine. A fun, casual atmosphere ideal for the business traveler or family get away. ... more   less 
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Also Known As:
Holiday Inn Wilmington Hotel Wilmington
Wilmington Holiday Inn
Holiday Inn Wilmington Ohio

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