I stayed here for about 2 weeks. I was in town to visit my father in the hospital, and the staff was very accommodating. Even though rooms were filed near capacity, they were able to extend my stay and to find adjacent room for my brothers who eventually joined me. We found DeAnna to be particularly helpful and caring during our difficult time, as were one of the other women receptionists (whose name I cannot recall), who had recently been through a situation similar to ours.
There were two downsides to the hotel. Although the Bistro in the lobby was a decent place for breakfast, they would frequently be out of basic items, such as "any bread but sourdough". Also, they opened considerably late on Saturday.
The other downside was their lack of ability to control several problematic guests. There was a wedding party on the floor, who were extremely discourteous. On Friday night, they woke my brother with a midnight call asking for a blanket [shouldn't they be calling the staff]. On the subsequent night, after a particularly awful day for us, they were extremely noise past midnight, and we asked them to be more quiet. This didn't work, so then we asked the night manager to address the situation, probably about 12:30 to 1:00 AM. The night manager spoke to them, and then returned to the lobby and watched TV. Meanwhile, the wedding party became extremely loud and vulgar [thankfully my children were not with me]. At around 2:20, I had enough, and called the night clerk again. He said, "You guys already called once". I explained that the noise continued to be beyond excessive, and he then addressed the situation. The next morning he explained that rather than monitoring the situation, he thought he would rely on us to complain again, and reach him in the lobby. This was completely the wrong way to handle it, as we did not feel we should have to figure out how long to lie awake and determining when to complain again. In compensation, Christian did the right thing and gave us the night stay free and breakfast free, which was much appreciated. However, they need to be more proactive as a staff and stay on top of a situation which had gotten out of hand.
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- Also Known As:
- Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
- Courtyard Willoughby
- Willoughby Marriott
- Willoughby Courtyard
- Courtyard By Marriott Cleveland Willoughby Ohio