Caters to elite business crowd that apparently likes to impress each other with extra expenses and mediocre service. Whereas the decor was modern, bright, and spiffy, there were several distractions that affected my rating.
Internet service was very slow, especially during peak hours of use (mornings and evenings).
Bedsheets do not fit mattress well, so they shift as you turn and become a loose mess.
Noises from upstairs bathroom are carried through walls and audible in bed.
Requests for mini-fridge were apparently ignored.
No recognition for Marriott Rewards loyalty; everyone is treated with equal dislike.
Stairs located at end of hallways, and elevators are hideously slow.
Bistro prices are Courtyard's way of gouging their clientele to pay more for things that are often dispensed freely and cheerfully at Residence or SpringHill Suites.
Bottom Line: You gotta love the elite air of this place, or have endless expense account to enjoy the luxuries this place tacks onto the bill. But, don't plan on any better rest than you would have received at a budget Travelodge (except the flatscreen telly is upgraded at Courtyard).
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- Also Known As:
- Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
- Courtyard Willoughby
- Willoughby Marriott
- Willoughby Courtyard
- Courtyard By Marriott Cleveland Willoughby Ohio