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“Dirtiest Hotel I have EVER Been Too” 1 of 5 stars
Review of Days Inn Cleveland/Willoughby

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Days Inn Cleveland/Willoughby
2.0 of 5 Motel   |   4145 State Route 306, Willoughby, OH 44094   |  
Hotel amenities
Ranked #5 of 6 hotels in Willoughby
Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Dirtiest Hotel I have EVER Been Too”
1 of 5 stars Reviewed September 12, 2013

My parents, sister, my 2 children, and myself stayed at this hotel on 9/2/13 and it was the dirtiest hotel we have ever stayed in. After driving for hours and being at the hospital until 4am, we arrived at the hotel exhausted. They required us to book the room for two nights because it was time for check in yet and we figured we wouldn't be up and out of the hotel by check out time. We asked for adjoining rooms and we first noticed how dirty it felt when we walked in. In my parents room, the room was slightly ajar when we got there, it didn't completely close, someone had used the toilet and did not flush, and the hair dryer had been ripped out of the wall. In the room we stayed in, the shower curtain was disgusting, there was a spider on the ceiling, and the towels were stained. To make matters worse, after about 5 minutes of the kids walking on the carpet, their feet were completely black! When we checked out of the hotel, the fire department was writing them up for multiple fire violations (which sounded like it was not the first time they had been there) and we shared our experience with the fire department and the person behind the desk. I would stay clear of this hotel and drive a few miles down the road into Mentor and stay there.

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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOhio, Manager at Days Inn Cleveland/Willoughby, responded to this review, November 20, 2013
Thank you very much for taking time to share your views about our Hotel. Reviews such as yours are most welcome and it motivates us even more to further improve our services that our guests have enjoyed over the years we are in the business. It is unfortunate that we never had the opportunity of providing the accommodation to your exacting preference but we assure you that we are as well most capable of providing flawlessly, superb quality of service to all our valued guests. We appreciate your time in sharing your views about our hotel. We look forward to another opportunity of providing accommodation to you.
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Write a Review

217 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Romeo, Michigan
1 review
3 of 5 stars Reviewed September 3, 2013

The hotel is convenient to I 90 but that's all. The staff was very friendly and helpful. Hallways showed chipped paint and much needed repair. Capet in room dirty but room seemed clean. No restaurant on the property but a short drive to several.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOhio, Manager at Days Inn Cleveland/Willoughby, responded to this review, November 20, 2013
Thank you for your positive review of our hotel. We will ensure to maintain the quality of service that you are most comfortable and great breakfast experience to enjoy during your next visit in our Hotel. We are looking forward to welcoming you again during your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Shade
1 review
2 of 5 stars Reviewed August 21, 2013

not so great bath tub was dirty ans stains on the sheets breakfast was poor and where the food was dirty

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Days Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMOhio, Manager at Days Inn Cleveland/Willoughby, responded to this review, November 20, 2013
We appreciate your review and bringing to our attention the details we needed to make more improvements. We assure you that your comments are valuable to us as we use them as reference as we evaluate the areas in our Hotel that require further consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Days Inn Cleveland/Willoughby

Address: 4145 State Route 306, Willoughby, OH 44094
Location: United States > Ohio > Lake County > Willoughby
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Willoughby
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Cleveland/Willoughby 2*
Reservation Options:
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Also Known As:
Days Inn Cleveland/Willoughby Hotel Willoughby
Days Inn Willoughby
Days Inn Cleveland/Willoughby Ohio

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