This hotel chain usually has decent hotels which are clean and have a nice breakfast in the morning. This particular Quality Inn is older, with uncomfortable beds, not enough outlets, small bathrooms, outdated furnishings and cracked tiles. On top of that, it wasn’t very clean. The carpeting and bedding all smelled like stale smoke. The pillows seemed very old. All of our bags and belongings took on a strange odor after our stay.
The breakfast was not up to the usual standards either. The waffle batter and orange juice did not seem fresh and the coffee tasted like it had been on the hot plate for too long.
The hotel staff was very friendly, but due to the overall condition and cleanliness of the hotel, I’m afraid I would not recommend this location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 14, 2012
I would like to thank you for taking the time to do a review. The only way to see how we are doing is through our customers. I have to admit that I would rather have all good reviews but I
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understand we have aways to go yet. You are right this is a older property, but we are still changing. We are waiting on our new mattresses and boxsprings to be delivered this week, I think this will take care of the springy or lumpy mattresses. We have had new furnishings also delivered this week, all rooms have flat screensadded to them. You are right we do not have enough outlets in the room, but because of the age of the property this will not be changing anytime soon. The description you gave sounds like you had a smoking room. We have replaced all of the carpet in the hotel in may of this year. We are older but the room should be clean, we are very strict about that. We have added a breakfast host now ro make sure evrything is fresh, and if it doesn,t taste fresh let us know and we will make sure it is. I am also
also partial to fresh coffee. I am sorry you had a bad stay, I do hope you will try us again in the future.
Thank You for staying with us.
Director of Sales
Quality Inn Wickliffe
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.