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“Like New!” 4 of 5 stars
Review of Hampton Inn Cleveland Westlake

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Hampton Inn Cleveland Westlake
2.5 of 5 Hotel   |   29690 Detroit Road, Westlake, OH 44145   |  
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Double Hhonors Points
Ranked #1 of 10 Hotels in Westlake
Certificate of Excellence
Annapolis, Maryland
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Like New!”
4 of 5 stars Reviewed September 18, 2012

This hotel has been here for a long time, I understand, but it has been completely renovated. Our room was excellent -- even the bathroom. Everything worked, everything was CLEAN, and very quiet. Breakfast was just as expected at a Hampton Inn, but all was good. The parking area was private, and felt safe in a busy area. The shopping center across the corner is a huge bonus! Close to I-90, so great for travelers! I will stay again when I visit relatives close by.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, September 27, 2012
Thank you very much for your kind comments. We are so happy that you enjoyed your stay as well as the fantastic updates we have done to our rooms. We have a great team and each of our associates is dedicated to providing outstanding service. Again, thank you and we look forward to seeing you again!
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320 reviews from our community

Traveler rating
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    119
    34
    4
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • German first
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English first
Salt Lake City
Level Contributor
142 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed September 1, 2012

This property is a bit older, but is well maintained and clean. A very nice upgrade from the economy chains I've been staying at on my current trip, and, as typical with Hampton Inns, had a nice computer working area. The room was very clean, and the bed very comfortable. I had interactions with two staff members, and both were as helpful and pleasant as you could hope for. Breakfast had Hampton's typical hot and cold items, and the service area was well maintained and stocked. Not the cheapest hotel around, but reasonably priced and quite nice.

Two reasons I am not giving this five stars, but neither should stop you from staying there: (a) the elevators really need an upgrade -- they are slow and clunky (I have "inside knowledge" of the elevator business); (b) the office chair in my room would not stay raised; as soon as I sat down, it sank. I told the front desk about that, and they were grateful for the heads up.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, September 27, 2012
Thank you for taking the time to share your experience with us. Our hotel provides clean rooms, comfortable surroundings, and courteous staff all at a great price. The building has been around for a few years but our rooms just went through a wonderful renovation making them just like new. Thank you again and we hope to see you soon!
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NJ
Level Contributor
190 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
4 of 5 stars Reviewed August 29, 2012

Was a very modern Hampton Inn and very convenient to highway. Hotel was quiet and staff was very pleasant. Was only a short ride from hotel to Oberlin College which was our destination. Normal complimentary Hampton Inn breakfast and free wi-fi. Would definitely stay here again.

Stayed July 2012, traveled with family
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Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, August 31, 2012
Thank you for your review of our hotel. Like all Hampton Inn’s, we do offer complimentary breakfast and free Wi-Fi internet. Our hard working staff if very friendly and we look forward to seeing you again on your next visit to Oberlin College!
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Willoughby, Ohio
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 21, 2012

This hotel is very clean and comfortable. The staff was friendly. It is in walking distance (although we didn't walk due to very busy intersection) to Crocker Park. They have every restaurant and store you could want. I would stay again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, August 28, 2012
Thank you for taking the time to share your experience with us. We do have one of the best staff’s that ensure our guest’s are comfortable and your rooms are clean. Crocker Park is a superb “one stop shop” with something for everyone. We do have Crocker Park packages which offer gift certificates and discounts on room rates!
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Level Contributor
405 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 stars Reviewed August 20, 2012 via mobile

Great location if you are traveling near Cleveland. They offer the cookies upon arrival, one of our favorite things about staying in Hamptons . This property is a few years old but has had excellent maintenance and upgrades. You won't regret staying at this hotel with convenient location near highway 90

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, August 28, 2012
Thank you for the wonderful comments regarding our hotel. We do bake cookies in the evening and the smell of them is at times irresistible. Our hotel recently just completed room renovations this past fall and we are absolutely pleased with them. Thank you again and we hope to see you on your next visit to the Cleveland area!
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Helsinki, Finland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 20, 2012

I spent 3 nights at this hotel with my wife and 3 sons.
This hotel is in great location. Everything is nearby, shops, restaurants, grocery, a movie theater, so no need to use the car at all times for shopping and stuff like that.
About an hour drive there is water park called wildwater kingdom, and about 20 minute drive there place called Swings-n-things, very cool places to visit. And Cleveland's city center is just a 30-minute drive away. So everything is nearby.
Two things i was disappointed in this hotel.
First:
I had booked a room for five and when we checked in we asked for extra bed because five people don´t fit in two beds, but we didn´t get extra bed for fire safety reasons.
second
breakfast was disappointing because the food was out all the time and it had to wait for a long time. this was avoided if the employee would have been able to predict.
But i still recommend this hotel, because the lobby staff was very friendy and helpful. Special thanks to samantha!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, August 28, 2012
A special thanks to you and your family for choosing the Hampton Inn Westlake. Our hotel is situated in a great location with many activities in close vicinity. Our staff does their best to accommodate each and every guest when possible. I will pass along your thanks to Samantha as she is wonderful with our guests. I do apologize that breakfast was disappointing for you, our breakfast attendant works very hard to keep items fully stocked. We will use this as an opportunity to better prepare her for the future so that we continue to deliver outstanding service!
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NC
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 12, 2012

Had not stayed in a Hampton Inn for several years and was pleasantly surprised by how nice this one was. Clean and modern. Away from the interstate and surrounded by trees. Hotel was within walking distance of restaurants and upscale shopping area. Obviously a favorite of businessmen visiting the area. Was somewhat taken aback by the yellow post it note on each headboard that the sheets and duvet covers had been freshly laundered for my arrival. Thought this was a given...if not, it should definitely be.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brett S, General Manager at Hampton Inn Cleveland Westlake, responded to this review, August 28, 2012
Thank you for giving the Hampton Inn Westlake a try! Our staff does a great job from housekeeping to the front desk ensuring our guest’s are 100% satisfied. The yellow post-it note is a new marketing item that Hampton Inn’s are doing to stress how important it is for us to provide you with a clean and fresh room.
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Additional Information about Hampton Inn Cleveland Westlake

Address: 29690 Detroit Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Westlake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cleveland Westlake 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Newly Renovated Hampton Inn Cleveland - Westlake is conveniently located off I-90, just minutes from Downtown Cleveland, Cleveland Hopkins Airport and about 35 minutes from Cedar Point. We are within walking distance to Crocker Park and about 2 miles from Lake Erie beaches. We guarantee your satisfaction, 100%! Hampton Inn...we love having you here! ... more   less 
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Also Known As:
Hampton Inn Cleveland Westlake Hotel Westlake
Hampton Inn Westlake
Westlake Hampton Inn
Hampton Inn Cleveland Westlake Ohio

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