I recently stayed there for 3 nights. I chose it because I was travelling together with a colleague who had reserved a room in the 3-star hotel next door, but when I tried to reserve there no room was available. So I chose this one, based in part on the good reviews it had here.
I did not expect much, and I did not get more than I expected. The room was generally clean, but the bathroom sink had dried stains of soapy water, and there were 2 hairs of suspicious (or rather obvious) provenance on the toilet seat. Clearly, the cleaning personnel had gone through the notions of cleaning there without actually checking to see that they had actually cleaned it.
The floor was not flat, there was a clearly felt "hill" between the closet and the bathroom (I was on the first floor), and the faux leather on the bed headboard was worn out in places so you could see whatever was underneath. Of course, these things did not affect my comfort in any way, but they enhanced the general impression of overall shabbiness.
On the other hand, the bed mattress was comfortable, I slept without any problems, and this of course was far more important to me than the worn headboard, so I cannot complain. Generally, I had no issues with my stay. I wanted a place to spend the nights and I got it. The wi-fi was working and although I did not do any cooking (so I cannot comment on the stove) it was nice to have a toaster and a microwave.
The weakest point of all though was the plastic-wrapped and plastic-tasting bagels and muffins that are described as "Deluxe Coffee, fruit, and bagel breakfast" in the hotel's website. Deluxe? Gimme a break! The coffee was drinkable, but the bagels never changed (or even replenished, the pile kept growing smaller in the small box that contained them, in a nook next to the front desk taht was all the "breakfast area"). Nothing but plain bagels, industrially made somewhere in California. Would it cost so much more to get fresh bagels from a local place? But then people might actually eat them! The whole thing gave me the impression that it was intentionally made unappetizing so that people would not use it (thus saving the hotel money - I hope I won't get the manager in trouble because I actually ATE some of the stuff). I did not expect the sumptuous feasts I described in my first review for Trip Advisor (and the luxury hotel I was revieweing then was actually cheaper than this!), but this was more Spartan than expected.
Apart from the unsatisfactory breakfast, I did not have any serious issues with the hotel. Nobody would mistake it for a luxurious residence, despite the "Deluxe" in its name, but it was a comfortable place to stay and do some work. I would not discourage people who plan to stay there instead of the higher priced hotels nearby in order to save some money. Just don't expect any frills (and you should better like bagels!)
- Also Known As:
- Extended Stay Westlake
- Westlake Extended Stay
- Extended Stay America - Cleveland - Westlake Ohio
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