My family ahd I thought that we had asked for nonsmoking rooms. Unfortunately, one of the rooms reeked of smoke. When we asked for another room, we were told that the hotel was completely booked and our request was denied. We ended up sleeping with the windows open (to 40 degree weather) and turning up the heat.
The rooms were disappointing. Everything was very well worn.
"Breakfast" was also disappointing: a bowl of fruit and some prepackaged bagels.
On the positive side, the hotel is "pet friendly" and very convenient to shopping and the highway.
If you want a nonsmoking room, avoid the third floor and make sure that the hotel understands that y...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
Dear Rt66er - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were placed in a smoking room when your preference was non-smoking. At the ESD Westlake we rarely place a guest in a room that they did not request. The week of your stay, was also the time that the remnants of Hurricane Sandy came through the area causing severe electrical outages and property damage. As people were looking for places to stay we did our best in helping the community and unfortunately, some people were placed in rooms not of their choice. For that I certainly do apologize. As for the room, yes, it does not have the bright colors that you see now in hotels, but that will be changing at ours. Starting next week we will be performing a refresh throughout the hotel, giving it an updated brighter look. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at email@example.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.