We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Cleveland - Westlake: Traveler Reviews

2.5 of 5
30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
Hotel amenities
Extended Stay America - Cleveland - Westlake
Ranked #2 of 9 hotels in Westlake
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices
* We search the top travel sites for the best price
Travelocity EasyToBook.com Priceline.com
and 7 more sites!
Traveler Reviews
Room Prices
Write a Review

91 reviews from our community

    Trip type
Traveler rating
    53
    21
    7
    6
    4
Date Rating
Bay Village, Ohio
2 reviews
“Responses to Emergency”
5 of 5 stars Reviewed November 6, 2012

We were among the hundreds of thousands of people who found themselves without power after Hurricane Sandy. We turned to the Westlake Ohio Extended Day Deluxe. They made us feel so welcome and made every effort to help us through this difficult time. All persons on the staff went beyond normal expectations and responded to families, pets and frustrations with respect and compassion. We would definitely recommend this specific hotel to others and to use it in the future.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Barbara W about Extended Stay America - Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
November 7, 2012
Dear Barbara W. - I appreciate you taking the time to write such a nice review of my staff. It's great to hear that that my staff made every effort...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Make sure that you ask for a nonsmoking room!”
3 of 5 stars Reviewed November 5, 2012

My family ahd I thought that we had asked for nonsmoking rooms. Unfortunately, one of the rooms reeked of smoke. When we asked for another room, we were told that the hotel was completely booked and our request was denied. We ended up sleeping with the windows open (to 40 degree weather) and turning up the heat.

The rooms were disappointing. Everything was very well worn.

"Breakfast" was also disappointing: a bowl of fruit and some prepackaged bagels.

On the positive side, the hotel is "pet friendly" and very convenient to shopping and the highway.

Room Tip: If you want a nonsmoking room, avoid the third floor and make sure that the hotel understands that y...
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Rt66er about Extended Stay America - Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
November 7, 2012
Dear Rt66er - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you were placed in a smoking room when your preference was non-smoking. At the ESD Westlake we rarely place a guest in a room that they did not request. The week of your stay, was also the time that the remnants of Hurricane Sandy came through the area causing severe electrical outages and property damage. As people were looking for places to stay we did our best in helping the community and unfortunately, some people were placed in rooms not of their choice. For that I certainly do apologize. As for the room, yes, it does not have the bright colors that you see now in hotels, but that will be changing at ours. Starting next week we will be performing a refresh throughout the hotel, giving it an updated brighter look. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at wsl@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnetka, Illinois
1 review
“wish I could have stayed longer...”
4 of 5 stars Reviewed November 2, 2012

My trip to Cleveland, OH was a last minute decision i researched a little online to see what was in the area and found The Extended Stay Suite in Westmont, OH was good location about 15min away from the Downtown area (very convenient) I have stayed at extended stay hotels in the past and left very happy.I found this hotel to be very clean well maintained and traveling alone felt very safe, the staff was very friendly and helpful. If i ever decide to travel to Cleveland again my first choice would be The Extended Suites in Westmont,OH Thanks Again!1

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Linda K about Extended Stay America - Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
November 5, 2012
Dear Linda K - Thank you for your great review of our property. I'm glad that you found our location fit your needs. All the staff take pride in providing all our guests a clean hotel, not only in the rooms but all through the building. Thank you for noticing and choosing Extended Stay Hotels. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buchanan, Michigan, United States
1 review
“nice place for business stay”
4 of 5 stars Reviewed November 2, 2012

Nice room with very responsive staff. Nothing fancy, but very comfortable. Ray at front desk was very kind to everyone even during the chaos of hurricane Sandy! Power stayed on and all staff kept their cool with a full hotel of frazzled guests.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Angel B about Extended Stay America - Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
November 5, 2012
Dear Angel B - I received a copy of your review, and wanted to thank you for the nice words you had written about my front desk person Ray and the rest of my staff. It's great to hear that the staff here took care of everyone in a professional way during a time when many of our guests were staying due to the storm damage sustained from hurricane Sandy. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

Dan Ritter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent value, good service”
5 of 5 stars Reviewed October 31, 2012

I stayed here with my dog during a two day road trip from Chicago to New York. They easily accomodated the dog and there is a nice woods for him ro run around in, just next door. The staff are well trained and very pleasant - the desk clerk even remembered the dog's name the next morning when I checked out. Rooms are spacious and very clean. Kitchens are small but workable, and there's a Trader Joe's withiin a mile that has food easy to heat/prepare. This room had a comfortable Laz-Y-Boy-type recliner that made watching the nice flat panel TV quite relaxing.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Natalie C about Extended Stay America - Cleveland - Westlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
November 1, 2012
Dear Natalie C - I appreciate you taking the time to write such a nice review of our hotel. It's great to hear that you found the room to be clean and comfortable and that you found our location to be close to the stores you frequent at your home. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Extended Stay America - Cleveland - Westlake
Check-in Check-in Check-out Check-out
 
Red Roof Inn Cleveland - Westlake
Great value on a similar hotel
Westlake, OH
4.5 of 5 stars 126 Reviews
Show Prices
Still looking for a hotel?
Also consider these accommodations in or near Westlake
Hampton Inn Cleveland Westlake 4.5 of 5 stars 88 reviews Red Roof Inn Cleveland - Westlak... 4.5 of 5 stars 126 reviews Residence Inn by Marriott Clevel... 4.0 of 5 stars 65 reviews La Quinta Inn & Suites Cleveland... 4.5 of 5 stars 139 reviews
Show Prices ABS:HotelCheckRates-d95224?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d95225?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d224000?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d95478?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 9 hotels in Westlake, ranked by popularity

Been to Extended Stay America - Cleveland - Westlake? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Extended Stay America - Cleveland - Westlake

Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
Address: 30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
Region: United States > Ohio > Westlake
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Westlake
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
TripAdvisor is proud to partner with Travelocity, EasyToBook, Priceline, Hotwire, Agoda, Expedia, Venere, Extended Stay, Hotels.com and Tingo so you can book your Extended Stay America - Cleveland - Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Extended Stay America - Cleveland - Westlake, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Extended Stay America - Cleveland - Westlake
Enter dates & see best prices* (from Travelocity, EasyToBook.com, Priceline.com, and 7 more)
Check-in Check-out
Show Prices