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“Deborah Bush” 1 of 5 stars
Review of Holiday Inn Cleveland -West

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Holiday Inn Cleveland -West
2.5 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145   |  
Hotel amenities
Ranked #7 of 9 Hotels in Westlake
1 review
“Deborah Bush”
1 of 5 stars Reviewed 2 days ago NEW

Poor customer service from management all the way down to housekeeping and don't waste your time planning a banquet you and your guest will be very disappointed the food that was served at an event that I attended was raw not to mention the hotel was out of toliet paper and was under staffed which means a lot of things were over looked especially with guest service

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    33
    48
    48
    35
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Kenosha, Wisconsin
1 review
3 of 5 stars Reviewed March 28, 2015

The hotel is no longer affiliated with Holiday Inns. It s now called the Westlake Inn. Still under renovations to become a DoubleTree. I did not book there, the initial price she offered on the phone was high, but the clerk did say they would match competitor's pricing.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, 4 weeks ago
Dear Just Called,

Thank you for your interest in staying with us here at the Westlake Inn, soon to be the DoubleTree by Hilton Cleveland - Westlake. We are scheduled to open officially on June 4th, so we do hope that you will give us the opportunity to serve you then. Our current progress in the renovation is that we have 3 completed floors of guest rooms and our pool is fully functional and open. All of our meeting rooms are in the final stages of completion, just some touch ups here and there. Our restaurant and lounge will be open towards the end of April so in the meantime we are providing a complimentary continental breakfast to all of our guests. Once we raise the DoubleTree flag we will also be opening "Sanctuary the Restaurant" which is an exciting partnership with the Driftwood Restaurant Group well know and highly regarded in the Cleveland area. We are thrilled to be in partnership with them. So again thank you for your interest and we hope to see you in the very near future.
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Commerce Township, Michigan
Top Contributor
160 reviews 160 reviews
22 hotel reviews
Reviews in 52 cities Reviews in 52 cities
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed January 31, 2015

I'm a loyal Platinum Elite member. When I booked the reservation the site said "under renovation". That is a dramatic understatement. The sign was down and so had trouble finding the property and once finding it had trouble locating the lobby. I drove around the building and there were construction trailers, equipment, fences everywhere. Snow removal was very poor. The clerk gave me poor directions to park and find the elevator. As I wandered around there were workmen wandering around who are apparently staying there. There were areas blocked off with tables, tape, etc. I understand renovation and have been in hotels where renovation was going on. This was a nightmare and in my opinion a shameless train wreck, staying open under those circumstances. I finally ended up back at the desk to say "this isn't going to work". Brandon said "I understand", but at no point did he offer an apology. I asked about a nearby IHG alternative and he gave me a piece of paper with a number on it so that I could handle it myself. Plus he didn't have a fix on the location and frankly didn't seem to care. This is not at all what I expect my loyalty to equate to. I did move on and get a reservation and stayed at Holiday Inn Cleveland Airport, which was just adequate.

Room Tip: Don't stay here until the renovation is done.
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  • Stayed January 2015, traveled on business
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2015 via mobile

This hotel is not only being renovated and dirty but the management apparently thinks it's alright to start drilling before 8am. Despite calling the front desk for some relief so I could participate in a conference call, the noise did not stop.

Avoid this hotel. If there was a rating where you rate a hotel with a below awful, I'd select that choice.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Michigan, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2014

Friendly and understanding staff. The indoor pool has with plenty of seating and tables and was enjoyed by our children, family and friends. The rooms and overall decor is older but kept up. It would have been nice if the parking lot was shoveled after the snow.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, January 1, 2015
Thank you for taking the time to write about your stay last February. All of us at the Ho9liday Inn Westlake appreciate your patronage. Pleased that you & your family and friends enjoyed the pool. The pool is currently out of order while we renovate the pool and atrium areas. The total renovation is scheduled to be completed in April and at that time we will be converting to a Double Tree by Hilton and we are all very excited for the renovation and brand change to be completed. Our apology is the parking lot was not properly plow during your stay we have change snow plow companies for this winter season. Again thanks for staying with us and we hope to see again when your travels bring you back to the Westlake area.
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New York City, New York
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 30, 2014

We are Priority members. Stay at a lot of IHG hotels worldwide. I was astonished how much this hotel has declined since our last stay about 3 years ago. The rooms are in need of renovation, the sheets needed changed before we got there, the heater was noisy and the sidewalks were in disrepair. The only things positive I can say is we got the room free using points and it had a convenient location..

Room Tip: Look at other hotels in the area before choosing this one.
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  • Stayed December 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, January 1, 2015
Thank you for taking the time to write about your recent stay at the Holiday Inn Westlake. And we thank you for being loyal IHG Rewards Club members. We understand that the hotel has declined over the last 3 years which is why we are in the process of a complete renovation of the hotel. We are all very excited to see the finished product which is scheduled to be completed in April 2015. We all hope that once the renovation is completed that you will give us another opportunity to serve you again and if that time is after the renovation we will be converting to a Double Tree by Hilton which we are all very excited about. Thank you again
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Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I had a business event at Crocker Park. The hotel was only a short drive away. The staff was very friendly and helpful.

The hotel is undergoing renovations. Our room was not one that had been renovated yet. However, it was very comfortable and clean. For a king-sized bed I would have liked more than the 3 or 4 pillows provided. Also, the shower head was short - and I am 5' 6". Hopefully that is being changed with the renovations.

Overall, a quiet, comfortable, and pleasant stay!

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, December 24, 2014
Thanks for taking the time to write about your recent stay at the Holiday Inn Westlake soon to be the Double Tree by Hilton Cleveland - Westlake. We are so pleased that you enjoyed your stay and your room was comfortable and clean. We will be changing out all the pillow at conversion and they will all be king sized pillows that we are sure you will enjoy. The shower head is being moved up when they install the new shower heads. Thanks again for writing about your "pleasant" stay with us and we hope to serve you again in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Location: United States > Ohio > Westlake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 9 Hotels in Westlake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Cleveland -West 2.5*
Number of rooms: 266
Official Description (provided by the hotel):
The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more   less 
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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