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“Great for soccer tournaments” 4 of 5 stars
Review of Holiday Inn Cleveland -West

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Holiday Inn Cleveland -West
3.0 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145   |  
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Ranked #7 of 9 Hotels in Westlake
Michigan
Top Contributor
105 reviews 105 reviews
17 hotel reviews
Reviews in 58 cities Reviews in 58 cities
41 helpful votes 41 helpful votes
“Great for soccer tournaments”
4 of 5 stars Reviewed May 25, 2014

The set up is perfect for families with kids. There is a game room next to the pool. We had a soccer tournament there and the kids had a blast playing hide and seek in the hotel. The staff was patient with friendly reminders to the boys to calm down.

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, June 11, 2014
Thank you so much for taking the time to write about your recent stay at the Holiday Inn Westlake. I have shared your comments with the team and the servers and cooks that prepare and serve you for breakfast were very pleased to hear how much you enjoyed our breakfast buffet. Yes the hotel does need updating and we are in the process of a complete renovation of the entire hotel. We look forward to seeing you on your next visit through the Westlake area.
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Michigan
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 20, 2014

We only stayed one night, passing through on the way home, but found the hotel comfortable and quiet, despite its proximity to the freeway. Our first floor room was in need of updating but the hotel was in the process of doing some room renovations. The rates were competitive and the full, hot breakfast was comparable to other hotel chains of this category, with eggs, sausages, fruit, hot oatmeal, pastries and cereals. And they had the tea I like. If we find ourselves in the area in the future I wouldn't hesitate to stay here again.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, June 11, 2014
Thank you for taking the time to comment about your recent visit. Yes the hotel is in need of an update and we have just begun a full renovation of the property scheduled to be completed in late fall. Your comments regarding the breakfast buffet have been shared with the F&B team and they thank you. We look forward to seeing you again when your travels bring you back to the Westlake area. Thanks again!
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Sydney, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 15, 2014

I stayed here for a two day workshop. It is located in a suburb, and meets all you'd expect from a Holiday Inn. Hotel staff are sweet and bed comfortable. They have a restaurant and bar downstairs, and the food was delicious. I would recommend.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review, June 11, 2014
Thank you for writing about your recent stay at the Holiday Inn Westlake. We are pleased that we meet your expectation. The entire staff prides itself on our guest service and I have shared your comments with the team. Our Chef and entire F&B team thanks your for your comments. We look forward to serving you again in the near future.
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Bay Village, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 27, 2014

We booked a conference suite for family to use while our mother was in the Hospice next door. The pictures showed a nice comfy living room with an entertainment center and a conference room table and chairs for 8 which we intended to use as a dining area. What we got was a conference table with 4 chairs in bad shape and a bedroom, and all of it looked nasty, so much so that we didn't want to touch anything. It may have been clean, but that's not the impression it gives. The hotel lobby is cheery but the rest of it looks old and tired - decor from the 80s, peeling wallpaper, stained carpet, cheap motel style furniture. The person who checked us in was impersonal but efficient, while the person who checked us out was friendly and charming and efficient. It was a very sad weekend for us, and this hotel did not help.

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Ridgeville, Ohio
1 review
5 of 5 stars Reviewed March 7, 2014

Due to renovations at home, we stayed at the hotel for seven nights. It is conveniently located next to a major highway, but you can't here the traffic from the hotel. Check-in was fast and the receptionist (Lauren) was courteous and cheerful. We stayed in two adjacent rooms (2 adults and three kids), which gave us plenty of space. The rooms are very clean, the beds are comfortable, and I really liked the large screen HD TV. The indoor pool and Jacuzzi are surprisingly large, the kids used them plenty. The food in the restaurant is good, and the breakfast buffet is worth the price. The staff was very reactive to our needs, it seems they value customer service very high. The manager, Andrew, went out of his way to make us feel at home. During that stressful time, my family and I felt relaxed and welcomed at this hotel. Will definitely stay there again.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wabash
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2014

room was clean and well kept and the hotel staff was great the only issue i had was the internet was very poor and kept dropping in and out. but the location of the hotel is great easy to get anywhere in the city

Room Tip: ask to be given a room close to the front of the hotel or you will have to walk alot to get back and...
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  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review, March 17, 2014
Dear hende35,

Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our staff services, level of cleanliness and the location of the hotel. We are committed to providing our guests with the highest quality services and facilities. I am sorry for any inconvenience you may have experienced with our internet service. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Belleville, Michigan
Top Contributor
142 reviews 142 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

Love staying during the week, quiet. Came in for business, nice to be just outside the city. Room was very clean. Front desk was friendly. Housekeeping staff was wonderful, I left my door ajar and she stopped in to check on to be sure someone was in the room. Pool seems to under some renovations. Jacuzzi was closed, bummer.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 9 Hotels in Westlake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
Number of rooms: 266
Official Description (provided by the hotel):
The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more   less 
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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