The most important thing for us on a family trip is finding a location that gives us a good night sleep, and that did not happen at this location. The problems started at check in when they informed us that their key card system was not working. Every time we needed in our room, a hotel employee had to let us in. Upon entering our room the heat was set to 85*F! So we turned it down and switched the a/c on (it's Deember), but the room never got below 75*F all night. It was uncomfortable, even with no blankets! While the matress was comfortable, the only pillows in the room were small, square & lumpy, like they were stuffed with little foam cubes. As a priority club platinum member we were offered a complimentary breakfast, which was good. We took the kids to the pool in the morning, which was a little chilly, but a nice relief after having to stay in our very hot room. The hot tub was out of order, so we were unable to use it. Upon check out we shared our concerns with the front desk, we received a, "oh so sorry for that!"
- Official Description (provided by the hotel):
- The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Cleveland -West Hotel Westlake
- Westlake Holiday Inn
- Holiday Inn Westlake
- Holiday Inn Cleveland -West Westlake, Ohio