Our first impression was a dirty door with rubber stripping hanging loose in the doorframe. The carpet was filthy with food crumbs and sunflower seeds on the floor around the bed. I pulled out the nightstands a few inches and found months of food debris, peanut shells, a ladies hair band, dust balls and dirt all over. There was a 1 inch wide brown spot on the bedsheet. The fan in the bathroom was not working. The hot and cold controls for the shower were plumbed backwards, hot gave cold and vice versa. There were big diagonal lines across every tv channel which is a sign of a bad coax cable connection which could be easily fixed by a cable technician. The coffeemaker was covered with weeks worth of dust, the carafe was not cleaned well, and when I ran clean water through it for tea, the water came out brown. I walked into the lobby at 5:50 AM and the man barked at me rudely that they were closed and to come back at 6 (he was referring to the continental breakfast setup). I told him I just wanted a cup of coffee (which is available 24 hours) and he said OK. No smile, no friendliness. I walked in to check out, said good morning to the lady at the counter and she ignored me. I said I wanted to check out and all she said, quite gruffly, was "want a receipt?". I said yes, she handed me the receipt without even looking at me and walked away. I asked her if there was anything else. She said no. I told her I still had the 2 key cards. She just snatched them out of my hand and walked awaw again, apparently angry about something. No thank you or any other conversation. This hotel does not deserve our business. Avoid it.
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- Also Known As:
- Super 8 Westlake/Cleveland Hotel Westlake
- Super Eight Westlake
- Westlake Super 8
- Westlake Super Eight
- Super 8 Westlake/Cleveland Ohio