We stayed in a two bedroom suite while my husband recovered from open heart surgery before traveling back to our home in Hawaii. The two bedroom unit was ideal for us as if afforded my husband his own room, which allowed him to rest following his surgery.

The staff was friendly and helpful although the grab and go breakfast did not appeal to us. The fitness center is under equipped with merely an elipse, a treadmill and a few free weights.

Decor is modest, and the unit was clean. Beds were comfortable. Rooms, however were noisy due to a loud exhaust vibration that permeates most of the halls and the rooms. I believe this is caused by the older in wall heating/AC units that are so loud in many of the rooms, you can hear them in the hallway as you walk by. We found this very distracting and one unit in our apartment was so loud we could not use it. They did change it out, but we still found the noise from other units coming in to our unit.

The management did offer us a discount on our stay because of the noise issue. There is also a train track that runs beghin the hotel, so ask for a room away from the tracks.

By far, we had the most negative experience of any Marriott type hotel where we have ever stayed. Few front desk staff were genuinely friendly. The office manager obviously has little experience or training with service. If you ask for the regional manager, they won't give you their information. We highly suggest taking her business card from the front desk so you have the contact information which you will most likely need. Housekeeping was great but the hotel in poorly maintained.

The TownPlace Suites are tucked back by the Park and Ride lot behind the Marriott Coutyard. You get a lot of space for your money including your own kitchen. The room seemed very worn out with residual odors from past tenants or pets. The A/C rattled at night until we figure out how to secure the lid over the controls. The staff seemed friendly but not very attentive to the guests. The Interstate provides good access to downtown Cleveland but that can be said for most of the lodging in Westlake. We ate at Bob Evans because the free breakfast didn't amount to much.

We stayed here for 4 nights for a reunion. Towne Place Suites is a great base location for the western suburbs of Cleveland.....right off an expressway. Also only a 15-20 minute drive to airport. Staff was friendly and helpful. My husband enjoyed using the gym equipment.The facility seemed tired to us, and although their website says breakfast is included, be aware that it is a self serve basic breakfast, and no place to eat it except in your room. (I'm assuming that's because the units have mini kitchens.) Pets are allowed in this facility and we had a barking dog on our floor. We would have preferred the Marriott Courtyard which is in front of Towne Place Suites, but there was no vacancy. If you are visiting for an event, the Courtyard has a breakfast gathering place which would allow you to eat & visit with other friends attending the same event.