I needed a place to stay that was close to my work site and this Courtyard fit the bill. I made my reservations approximately 4-6 weeks prior to my stay. I checked in late on a Monday evening and things seemed ok except that I was in an accessible room and I didn't have a frig in the room as requested. I was here for an extended stay so I was put on a list to get a frig when one was available. I asked to be moved to a regular room when one was available and was told they were sold out and that it wouldn't happen. When I asked how my breakfast that was included in my rate would be handled (usually with a coupon), that was initially denied to be included. I questioned this decision and after "researching" it, they agreed that it was included. That was the only excellent part of my stay here--the staff were great and the food was good as well.
I was working nights so I slept during the day and the room was fine--I was able to darken the room well. Now housekeeping service was different. My room was only cleaned twice during my 8 night stay and I had to stay up until 845 one morning and 900 the other morning to accommodate their work schedule. I have been told by management since my stay that they have a plan to handle situations like mine in the future.
In the end, I didn't feel like my platinum status was acknowledged at all by this Courtyard, certainly not the norm I was used to with Marriott. BTW, I did get a frig on Saturday after I went back to the front desk to inquire about the status of my earlier request.
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- Also Known As:
- Courtyard Cleveland Westlake Hotel Westlake
- Courtyard Westlake
- Westlake Courtyard
- Westlake Marriott
- Courtyard Cleveland Westlake Ohio