I had stayed at a nearby Hampton Inn and never felt welcomed as a guest and so switched hotels. The Hilton Garden Inn in Twinsburg is wonderful. The staff is friendly and helpful. I forgot my toothpaste and couldn't find any in their mini store. The lady came from the front desk to find more in storage. I needed a phone charger (bad time packing for this trip!) and they had one that I could borrow. I ordered dinner and they even brought it to my room. When you arrive, it has a friendly feeling to the place. GREAT STAFF!