I was staying at this hotel for a convention, the hotel wasn't prepared for such a large convention coming to town. The hotel restaurant was out of Caesar dressing, French onion soup, and Pepsi. The servers while friendly were very slow, it took 30+ minutes just to get our check. The carpet in the restaurant was so old it was bubbled up in places and the decor was straight out of the 90's. The hotel room needs updates as well, the TV was so old the remote didn’t work properly, my iron didn't work, I asked for a new one and the new one didn’t work, after 3 irons, I finally got a properly functioning iron. My shower didn’t work and after getting the shower fixed, the water pressure was so low you could hardly rinse your hair. Then I stepped on something sharp and look only to see a dirty toe nail!! The bathroom floors looked like they hadn’t been cleaned in years the grout was brown.
The only thing positive about my stay was Patrick, I am not sure of his last name but he was a bell man at the front door. Patrick was the one I expressed all of my concerns to, and he took care of the problems and reported them to the proper person, then offered us breakfast and orange juice or coffee. And the next time he seen me he made a point to come and talk to me to see if my issues had been addressed! Patrick was great, and he should be recognized for it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 22, 2013
Dear Ms. Pirtle,
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Thank you for taking the time to post your review on Trip Advisor.
On behalf of our entire staff at Park Inn by Radisson we apologize for all of the issues you encountered during your stay. I am happy to see that Patrick took good care of you and was able to rectify the problems. All of your concerns have already been passed along to the Housekeeping and Restaurant Managers and they are working hard to ensure these issues are corrected.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Front Office Manager
Park Inn by Radisson
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.