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“consistant excellence” 5 of 5 stars
Review of Romano's Macaroni Grill

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Romano's Macaroni Grill
17095 South Park Center, Strongsville, OH 44136
(440) 878-3000
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Ranked #21 of 89 Restaurants in Strongsville
Price range: $21 - $30
Cuisines: Italian
Good for: Families with children, Large groups
Restaurant details
Good for: Families with children, Large groups
Medina, Ohio
Senior Contributor
24 reviews 24 reviews
18 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“consistant excellence”
5 of 5 stars Reviewed November 7, 2012

my wife and i go to mac grill probably 3 times a month. we have been fortunate to always have a great time with the best of their dishes. the people are always super nice and our waitress and waiters are always attentive. last month we had rachel as a server and again she was great as usual. the bread,food and desert were tasty and fresh. in over 100 visits we have consistantly been rewarded with excellence. thanks mac in strongsville and montrose

  • Visited October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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31 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Any
English first
Top Contributor
118 reviews 118 reviews
93 restaurant reviews
Reviews in 38 cities Reviews in 38 cities
141 helpful votes 141 helpful votes
“Poor Front of House Management”
2 of 5 stars Reviewed August 13, 2012

If you've ever read my reviews, you'll see I'm pretty pleased with the experiences I've had while traveling, mostly because I do my research on TripAdvisor ahead of time. Yesterday, that wasn't the case when we stopped by the Macaroni Grill in Strongsville, Ohio.

We had been to this particular restaurant a long time ago when the kids were little, but the food and service was excellent so after a little shopping we thought what the heck - it was good last time it should still be (plus the parking lot was pretty crowded which is always a good sign).

First off, let me say the food was just as good as it was the last time we were there (a good dozen years ago) which is a high compliment to the cooking staff. The rosemary bread, the goat-cheese stuffed peppers, the pasta, the chocolate cake dessert all excellent.

However, that's where the good ended. We are pretty patient people and aren't snobbish by any stretch of the imagination. Nor do we expect to be waited on hand and foot while at a restaurant. However, having experience in the restaurant industry, we are probably more aware of what you should or should not do out on the floor where customers can see.

Though we were seated swiftly and got our order in quickly, we sat watching the management and waiters quarrel quietly beside customer tables. We thought perhaps it was just something momentary that needed attended to, but this behavior continued for a good hour as we ate and watched.

From the hostess stand, to the waiting staff, to who we later found out was the manager, there was no recognition that you don't complain within ear-shot of the customers. Sure, when you are back in the kitchen area or out of sight and hearing of customers, quietly complain all you want, but not right there where everybody is watching.

To add insult to injury, my wife forgot her purse so she went back in to retrieve it and was practically reprimanded by the hostess. She didn't have the common courtesy to treat her nicely and politely check on it, but rather pointed out the manager and told my wife to go ask her. What a crock.

Needless to say, though Macaroni Grill has only had our patronage twice in a dozen years, we will not be going back.

If you can put up with an unprofessional staff in lieu of some good food - go for it. But as a customer, I don't expect to have my meal interrupted with a gossiping staff or be treated like an interruption while panicking about a missing purse.

Never going back.

  • Visited August 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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Aurora, Ohio
Top Contributor
189 reviews 189 reviews
106 restaurant reviews
Reviews in 74 cities Reviews in 74 cities
74 helpful votes 74 helpful votes
“Good Food and Pleasant Staff”
4 of 5 stars Reviewed July 25, 2012

We started as a party of 3 and was seated within 5 minutes. After a phone call we ended up a party of 5. The staff was gracious and moved us to a larger table. Apparently, I was on the phone when the waitress took the drink orders. The only blip was that I actually had to ask for something to drink when the bread was brought to the table. Other than that, our waitress was decently attentive to us.

The menu did not seem as exciting as in the past. I ordered the King Salmon. The salmon was cooked perfectly.... cooked through but moist. The rice and vegetable mixture that came with it was quite yummy. Salads are separate which makes the meal more expensive than other places of the same caliber. I am used to most restaurants automatically serving the dressing on the side, so I did not ask for it. Too much dressing was on the salad. The bread is marvelous. It is served with olive oil.

Overall, I would go back.

  • Visited July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good food,wonderful bread”
4 of 5 stars Reviewed April 26, 2012

I love the fettuccini alfredo. Love,love,love there rustic herb bread with butter. The eggplant is good. the butcher paper on the tables are fun for both adults and kids, Wine list is okay. the Tiramisu is very strong in alcohol but still good.

Visited February 2012
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Cleveland, Ohio
Top Contributor
75 reviews 75 reviews
40 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Always Good”
5 of 5 stars Reviewed March 5, 2012

Consistently excellent, best house wine around at reasonable price, healthy options that taste good, great management and service!

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