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“Good choice over Christmas” 4 of 5 stars
Review of Courtyard by Marriott Akron Stow

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Courtyard by Marriott Akron Stow
3.0 of 5 Hotel   |   4047 Bridgewater Parkway, Stow, OH 44224   |  
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Ranked #3 of 3 Hotels in Stow
St. Petersburg, Florida
Level Contributor
935 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
“Good choice over Christmas”
4 of 5 stars Reviewed December 30, 2012

We decided to stop here when Christmas got a little crowded at the host house. Good choice. Friendly staff, clean and comfortable rooms, easy accress to highways, coffee in the morning, and great rate.Good choice for us.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank librarian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, December 31, 2012
Thank you for your review of the Courtyard Stow! We are glad to hear you enjoyed your experience which allowed you to get away from the crowd to relax. I hope the rest of your holiday week was enjoyable. Thanks for staying with us!

-Jason J Jackson - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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132 reviews from our community

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Akron, Ohio
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2012

We used the Marriott Courtyard in Stow for our wedding guests for the weekend and for our rehearsal. They were absolutely wonderful. They went out of their way to make sure that everything ran smoothly. The rooms are spacious, clean and comfortable. We would definitley use this hotel again.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, December 24, 2012
Dear Lynn S,

Thank you for sharing your recent experience. I'm so glad you had a wonderful weekend for such a special event!! I'm happy to hear that our staff helped make your weekend run smoothly.

Thank you for choosing the Courtyard Stow,

Jason J Jackson - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheeling, West Virginia
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed September 17, 2012 via mobile

It was nice, clean. Walls are paper thin evidentially. Felt like I was in the neighbors rooms with them. Needs some updating. We were mainly there very short time, just to sleep and change but if we had been there longer I think I would have disliked it more.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank dew1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, September 19, 2012
Dear dew1027,

Thank you very much for taking the time to provide us some excellent feedback. We truly appreciate all reviews and feedback received! I sincerely hope the noise from the neighbors was not too much of a disruption, but understand how that can be an inconvenience and frustration.

I am excited to share that in the next few months we are looking forward to starting a renovation that will update all guest rooms as well as our lobby and public space! I'm sure this update will be a rejuvenation to the hotel.

Thank you again for your feedback,

Jason J Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairlawn, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 15, 2012

I am Marriott rewards member for over 10 years. I normally stay non courtyard marriott that includes breakfast. This morning there was no greeter and got breakfast like we normally do. We got our own water, juice, food, etc... A server shows up and tells us that there are cost to breakfast. I tried to speak with the GM and he had no empathy or understanding and made no customer service exception. He could have made one exemption and in the future I would know their policy. Mr. Marriott would not have accepted how Jason treated their loyal customer!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank MarriottRewards-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, September 16, 2012
Dear MarriottRewards-1,

I am very sorry for your frustration. We receive requests nearly every day for an exception to be made regarding Courtyard's breakfast charges. While we truly do appreciate the loyalty of all Marriott Rewards guests, we choose to maintain integrity and not make an exception for one guest and not everyone else.

We sincerely value you as a Marriott customer and hope your future stays with Marriott are enjoyable.

Sincerely,

Jason J Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed September 9, 2012

I happened to be driving in to meet friends for a concert at the nearby Blossom facility. I am a gold Marriott member, so i do my fair share of staying at Marriott's. After leaving Chicago at 5 am, and getting into the hotel about noon, I just wanted to rest. Sean, at the front desk, was awesome. The room I was was assigned was not ready but he found me a room that I could get into and rest while waiting for my friends to arrive. The room was plenty big even with 2 queen beds. The one complaint I had - we had 3 women in the room, and the little mirror at the cramped sink are was not enough. There is no reason they cannot have a mirror near the desk or elsewhere on all the empty wall space in the room.

It was very convenient to go to a concert at Blossom. It was about a 5 minute drive with no traffic.

If I happen to be in the area again, I would definitely go back to this Courtyard.

Room Tip: Ask for a room facing away from the highway to avoid road noise!
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GoCoastalTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, September 11, 2012
Dear Patti,

Thank you for your review and for choosing to stay with us recently. I am very happy to hear your experience was pleasant and enjoyable. I will share your comments with Sean and the rest of our team. Sean is a recent addition to our desk team and will be thrilled to see your comments.

We will be undergoing a renovation in a few months and I have passed your comments regarding placing another mirror in the guest room.

Thank you for taking the time to review our hotel and I look forward to you staying with us on your next visit to the area.

Sincerely,

Jason J Jackson- GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lilburn, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 24, 2012

Like the previous poster, I too am a Platinum with Marriott. Apparently, this is a very popular location because they were sold out the night I arrived.

When checking in, I was promptly greeted by the Assistant GM who genuinely made me feel welcome. While she was processing my credit card, I was able to watch the interactions with two other staff members and two guests. They were receiving the same attentive service as I was being provided.

The room was just as you would expect from a Courtyard.

My planned two night stay was subject to change, so I had my bag packed just in case I finished my work assignment early. When it was clear I would finish early, I called the hotel to have my bag brought to the front desk. The clerk was delightful to deal with and was appreciative of the early notice since they were sold out again that night. When I arrived to retrieve my bag, the desk clerk had attached a personal thank you note to my bag.

My compliments to the management for the excellent customer service spirit instilled in the staff.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, August 26, 2012
Dear Dana M,

Thank you for sharing your wonderful experience with us. We truly appreciate all feedback from our guests. We take pride in the service we extend to our guests and your comments will be shared with our team this week.

Thank you for choosing our hotel and we hope to see you again for your next visit to the area.

Sincerely,

Jason J Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed August 15, 2012

We stayed for two evenings during a PGA event in Akron and the Hall of Fame game in Canton. The hotel was busy but the staff handled it all very well.
We have stayed here before and this is a consistent, high performing hotel.
Our rate was high ($240. a night) so not cheap, but given the quality of the hotel and the timing of events an OK value.
The pool, exercise room and laundry room were all top notch-clean, well lit and easy to access.

Room Tip: When reserving, try to get a room rate that includes breakfast. It will save you over $20 a meal.
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WITravels1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason J, General Manager at Courtyard by Marriott Akron Stow, responded to this review, August 19, 2012
Dear WITravels1512,

Thank you for your review and for choosing our hotel again for your recent return visit to the area. We strive to provide a consistent and high quality experience for our guests and we're pleased your experience was as such. We look forward to seeing you again in the future!

Sincerely,

Jason J Jackson- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Akron Stow

Address: 4047 Bridgewater Parkway, Stow, OH 44224
Location: United States > Ohio > Stow
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Stow
Price Range (Based on Average Rates):
Hotel Class:3 star — Courtyard by Marriott Akron Stow 3*
Number of rooms: 80
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Also Known As:
Courtyard By Marriott Akron Stow Hotel Stow
Courtyard Stow
Stow Marriott
Stow Courtyard
Courtyard Akron Stow
Courtyard By Marriott Akron Stow Ohio

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