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“Spring Trip to Ohio 2014” 4 of 5 stars
Review of Staybridge Suites Akron-Stow-Cuyahoga Falls

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Staybridge Suites Akron-Stow-Cuyahoga Falls
3.0 of 5 Hotel   |   4351 Steels Pointe Drive, Stow, OH 44224   |  
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Ranked #2 of 3 hotels in Stow
st. louis, mo
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Spring Trip to Ohio 2014”
4 of 5 stars Reviewed May 29, 2014

Enjoyed our stay and would definitely stay there again.

Likes: Nice kitchen with regular size fridge, bedroom is separated from living area by door, nearby access to very good coffee shop and restaurants (Teresa's pizza), easy access to expressway, Metro Bike path, Akron General Health & Wellness Center (charge for this but an excellent facility), my wife's great niece loved the mac&cheese served at a nightly get together.

Minus: Internet access was a little "spotty" - possibly because of the holiday. For some reason TV channels were different from bedroom and living area. Wish the cable had the Tennis Channel (French Open) - was able to watch it on-line.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene M, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, 4 weeks ago
Dear rmclaug,

Thank you so much for taking time to post your thoughts on your experience with us here at Staybridge Suites in Stow Ohio. We pride ourselves on the very best in Customer Service.

We love that your niece loved the Mac & Cheese, we love it too:)

Sincerely,

Darlene Mayes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

81 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Roswell, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

This property is fairly new and as such the rooms are designed for today's traveler. Lots of electrical outlets in the more convenient places; and plenty of them. The room is designed for longer term stays including full refrig, microwave, two burner stove, dishes, silverware, and dishwasher. Internet is free and is adequate for use (not the best but certainly not the worse download speeds I've experienced.) The non smoking room we stayed in had a slightly musty smell upon entering the room but it was not overwhelming nor bothersome once in the room. Excellent common area for breakfast and the breakfast was above average for hotels that include breakfast.
The quality of the bed is as you would expect for a budget hotel; good but nothing on the order of a Westin bed.
The staff is friendly.

Room Tip: The staff will tell you at check in that daily maid service is not standard unless you ask for it. A...
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene M, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, 4 weeks ago
Thank you so much for taking the time to share with us your very detailed thoughts on us here at Staybridge Suites in Stow Ohio!

We are actually 6 years old and still try hard every single day to maintain a fresh, clean and new look daily. The HSI is being upgraded and we have taken those comments very seriously, so as a guarantee when you return, it will be so much faster.

Again I thank you for taking time to share,

Darlene Mayes
General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 28, 2014

We really enjoyed this hotel. We stayed in a 1 bedroom suite, that had 2 queens and a sleeper sofa. Everything was very comfortable, and clean. The pool was a nice size, and a good temperature. The breakfast was very nice also.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene M, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, 4 weeks ago
Dear Mcgurrikk,

I thank you so much for sharing your experience with us, we take so much pride in the best "Customer Experience" and we appreciate you choosing us here at Staybridge Suites, Stow Ohio.

Sincerely,

Darlene Mayes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Top Contributor
93 reviews 93 reviews
15 hotel reviews
Reviews in 40 cities Reviews in 40 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed May 13, 2014

Had a terrible experience here! I work at a Days Inn & we would NEVER handle a situation the way my boyfriend/myself were treated!

My boyfriend's company paid for a 12 night stay here. The first night a dog started barking non-stop in the middle of the night.... after 4 hours of fitful sleep, around 5:00am I called to complain. There was no manager on duty so I spoke to the front desk clerk. The dog continued to bark. I left to run errands in the morning & returned around 10:00am & I could honestly HEAR THE DOG BARKING FROM THE PARKING LOT!

So 5 hours later I again spoke to the front desk clerk (Rachel). She said she had called her manager, but that the manager was not responding, but that the manager should be in the hotel at any moment. I asked her if we could simply change rooms & she said no because "we're sold out tonight."

Around noon the dog still had not shut up! We checked in with the front desk. Rachel was still there & reported no word from her manager. Rachel told us it was only her 2nd day on the job -- WHY a hotel would schedule 1 new person at the front desk is plain stupid to me. Taylor (another employee) came up to help. Taylor said we could move to a room on the 3rd floor (which just goes to show Rachel lied to us about being sold out).

We pack everything up & moved upstairs. Before even walking into the room we heard a dog barking on THIS floor too. Turns out that dog was in the room next door!!! This was getting ridiculous. We returned to the front desk, livid. @ this point at the Days Inn where I work, we would be working hard to satisfy the guest. Nope. Taylor told us to move all of our things to the employee storage room (including all our cold food) because there were allegedly no other rooms of our type available. Why they did not upgrade us to prevent all this up & down, back & forth is just unprofessional to me.

The manager never did show up or rectify anything. That evening my blood sugar went low (I'm diabetic) & while I should have had more sugary foods in the room, I did not. I asked the front desk clerk if there was any way he could briefly turn on the soda machine so I could get a glass of Coke. He refused. It's not his job to take of me, but no one at this hotel seems to be accommodating. I was also told there was no housekeeping services available over the weekend for stayover guests. For the price, Staybridge Suites has awful service. Again, THIS HOTEL IS MOST UNHELPFUL!

Room Tip: DONT STAY HERE -- you never know where they're going to put dogs & odds are you'll hear...
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, June 2, 2014
Dear Michelle E,

Thank you for your recent stay with us and taking the time to leave a review of the property. I appreciate your willingness to share your experience and I am devastated to know what you have experienced with us.

We take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

Once again, thank you and we look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, NC
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 48 cities Reviews in 48 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 11, 2014

The Staybridge Suites in Stow, OH is always clean, friendly and handy to activities in and around Akron, OH. The price is a little higher than it should be, but other than that everything is great. On this visit, the dishwasher was full of dirty dishes, but at least all I had to do was add detergent and run it -- not a real problem.

Room Tip: On the west side, you will hear the geese until sundown, then it is very quiet since that side is fa...
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  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene M, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, 4 weeks ago
Dear emhprogram,

Thank you so much for taking time to share your experience with us. We are always welcoming of the comments and /or concerns and we rely on them to grow.

Again, we thank you for taking time to post and I am so sorry about the dishes and that definitely will never , ever happen again!

Sincerely,

Darlene Mayes
General Manager
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Lansing, Michigan
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 9, 2014

Stayed here for 2 nights in March, 2014. We choose hotels with suites & kitchens on a regular basis. This hotel had the best rate for the area at the time we were traveling. The kitchen area was smaller than we've had at other hotels, the evening "happy hour" offerings were quite limited. The breakfast was adequate. It would have been nice if there was coffee available all day in the eating area.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, April 26, 2014
Dear embie_b,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Akron
Senior Contributor
21 reviews 21 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 24, 2014

I am disabled and use a cane. There was only one front desk person stationed at check in time of 4pm. There was no chairs in or near the front desk for people to sit and wait while some else is being checked in. First the front desk clerk put us on the wrong side of the hotel. We walked all the way to the old room and then had to walk back to change rooms, even though it was clearly noted we requested to be near the pool. We also booked a larger room or thought we did based on pictures but got a studio for 2 adults and 1 child to eat and sleep in. There was no other rooms available on the side we asked for while booking and was stuck with this small room.We had to sit on the floor to eat at to small tables and my mom sat at the desk to eat.The new room had mystery stains on the ceiling one near the bed and the other near the TV. The big issue was our door lock was not working very well. We called down to the front desk and the gentleman informed us there was nothing they can do till the afternoon of the next day. Another issue was the state of the hot tub. There was dirt on the concrete surround, it was black and there was a large green dirt area just outside of the hot tube heading toward the pool stairs. My other complaint was the continental breakfast consisted of waffles, ice cold hard boiled eggs and warmish sausage. There were grapes and cottage cheese, oat meal, and cold cereal. Although it was a continental breakfast which is free the eggs and the sausage could have been warmer. We also got charged an additional money on our credit after check out and the room was paid in full almost a week before our stay.

Room Tip: Verify room size and side of hotel you are requesting.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, April 10, 2014
Dear Marissa V,

Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and satisfaction are of the utmost concern to us and our hotels are committed to making every possible effort to provide a superior accommodation. We take comments such as these very serious and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Akron-Stow-Cuyahoga Falls

Address: 4351 Steels Pointe Drive, Stow, OH 44224
Phone Number:
Location: United States > Ohio > Stow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Stow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Akron-Stow-Cuyahoga Falls 3*
Official Description (provided by the hotel):
New Stow Hotel Close to Akron & Cuyahoga Falls Welcomes You Ideally situated between Cleveland and Akron, Ohio the Staybridge Suites Akron - Stow - Cuyahoga Falls features upscale, extended stay accommodations in the Akron area with easy access to nearby attractions and businesses. Business guests appreciate lodging in our Stow hotel because we're near Linden Industries, Noble Metal and National Machine. With over 1,400 sq. ft. of meeting space, free high-speed Internet access and a 24-hour business center, we know what you need for an extended stay in the Akron area. Guests of our pet friendly Stow, OH hotel enjoy concerts at the Blossom Music Center, touring the Stan Hywet Hall & Gardens and shopping at the Chapel Hill Mall. The Cuyahoga Valley National Park and Akron Zoo are less than eight miles away. The Brandywine and Boston Mills Ski Resorts offer winter fun, 17 miles away. During a visit to the Akron area, hotel guests enjoy spacious suites featuring full kitchens and over-sized work spaces. Free laundry facilities, a well-equipped fitness center, an indoor, heated pool, an outdoor barbecue pavilion and a convenience store are also provided for your use. We invite you to enjoy our free, breakfast buffet, and to join us for complimentary Sundowner Receptions, Tuesday - Thursday evenings. Let us make your extended stay in Stow memorable. Discover our exceptional Stow, OH hotel rates and make your reservations today. ... more   less 
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Also Known As:
Staybridge Suites Akron-Stow-Cuyahoga Falls Hotel Stow
Staybridge Suites Akron-Stow-Cuyahoga Falls Ohio

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