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“Nice big suite!!!” 4 of 5 stars
Review of Staybridge Suites Akron-Stow-Cuyahoga Falls

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Staybridge Suites Akron-Stow-Cuyahoga Falls
3.0 of 5 Hotel   |   4351 Steels Pointe Drive, Stow, OH 44224   |  
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Ranked #2 of 3 hotels in Stow
Pittsburgh, Pennsylvania
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
“Nice big suite!!!”
4 of 5 stars Reviewed October 11, 2012

My husband had business in Akron so I went with him. We got upgraded to an Executive suite. Very big and nicely decorated! This property seemed pretty new to me. We have never stayed at a Staybridge Suite property. The room was spotless and well stocked with everything you would need if you were staying for a long period of time. I would think if you are a business traveler you will be very comfortable here. It was the size of a one bed room apartment. I believe there is free laundry and they even have a laundry basket in the room for you! Someone must of listened to what people need at this place! The manager sun down reception was kind of weird. I thought they said appitizers and drinks. They had chips and ceaser salad. No drinks... We have stayed at Embassy suites and they have this same kind of thing but with cheeses , crackers,veggies etc... And wine!!! I watched a family come in with four sick kids who were sneezing all over the food. Gross!! Not the hotels fault, Mom needed to be watching them and teach how to cover mouths.YUCK!! I think the hotel is having a nightly reception should offer adults a drink, especially after a business traveler having a long day away from home. Even if they had to pay!!! It was just kind of weird! Breakfast was free and was good. Better than Holiday Inn Express breakfast ! Lots of food and the option of giving you a cute bag to take stuff with you. I enjoyed the coffee!!! The OJ was the best I think I have ever had!! YUMM. All in all I think this is a really nice place to stay! I think I would check the chain out if I was going on a vacation. Especially if you had kids. Free breakfast and the room to spread out! I would give this property a big thumbs up if you are in the Akron area.:)))

Room Tip: Ty to get an upgrade if possible
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene040472, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, November 1, 2012
Hello SandyToes4ever,

Thank you so much for your response, it is much appreciated! As I always strees we strive daily to be the best Extended Stay property period, and one that you will always remember. I am so glad that you enjoyed your stay with us, to include your comment about the reception, we are in the process of making some adjsutments and adding a newer fresher flare to it.

So please come and stay with us again when you are in the area, and I assure you, you will be so gald that you did!

P.S. The OJ is awesome...right? LOL - Sincerely, Darlene Mayes - General Manager
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85 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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indiana
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 24, 2012

Very nice place to stay. Obviously intended for those who are living in the area for a while, but they also accommodate the overnight traveler... which was my length of stay.

Short on hangers in the closet and some other similar expected accoutrements, but everything was very clean. Everyone there was polite and helpful. The rooms were modern, well lit and had everything one could want.

I also liked that it was bit off the interstate highway which cuts down on road noise.

No surprises, clean, modern... what more could you want.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlene040472, General Manager at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, November 1, 2012
Dear David Photo574,

Wht a joy and a pleaseured to read your wonderful words, I wanted to respond agian as I did prior to say once more how much I appreciate you taking out the time to say how much yuo enjoyed the hotel, that means a lot.

For those folks that are in need of an Extended stay, we want to be the premier choice for that stay and continue to strive for excellent customer service.

Again, I thank you!

Darlene Mayes
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Rogers, Ohio
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 17, 2012

We stayed here after attending a concert at Blossom Music Center, it is located approx. 4 miles away.
The staff was very friendly, the lobby and room were one of the cleanest I have seen in our 21 years of travel. The kitchen had a full size fridge, countertop stove, trash compactor, and dishwasher ! The bed was very comfortable and clean.
The hotel offers free food during the week, they have a calendar on the fridge letting you know what they will be having on certain days.
A great place to stay for the night or for an extended stay. I highly recommend this hotel for anyone staying in the Cuyahoga Falls area. I have stayed in 2 other hotels in that exact area and this one tops them all.

Room Tip: The rooms make you feel like your at home so any room you choose should be great
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 5, 2012 via mobile

Stayed for the 2012 Bridgestone Invitational for just one night & were very pleased with our accommodations. Kitchen fridge, sink, dishes, micro & dishwasher were spotless. Bathroom was equally clean. Looked new. Shower head very large, good water pressure. Nice, large closet with iron & ironing board & laundry basket. Plenty of hangers, laundry service. We did have to call down for extra towels which were provided immediately. Front desk service was exceptional, very pleasant & friendly. TV's in living room & bedroom were both large, flat screen, well maintained. King size bed comfortable, but a little soft for us. All in all, I would definitely stay again and most certainly recommend it for a restful, comfotable, quiet stay.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 1, 2012

This was our first Staybridge stay for 4 days, 3 nights. Generally we stay at the Hampton Inn in Stow (just down the street). Upon arrival, there was no electricity on a day when heat indexes were high in the 90's and 100's degree marks. The staff tried to accommodate travelers with a light salad while we all waited for the power to be restored.Staybridge had no explanation as to what happened with the power. The doors at least were battery operated to the room/suite and we could use the room to settle in. After approx 2 hours with no power we noticed there were no wash clothes in the room and only 2 towels, 1 hand towel. No enough for 2 adults. We called and then waited for 3 hours. My husband walked to the front desk and said someone never showed up with the towels. He noticed that the only person on shift was a young lady trying to handle new check-ins and a phone lighted up with callers. On our 2nd day/night not only was the room not touched, but there were no fresh towels, no fresh linens, no trash removed and in addition there was no television or wi-fi service for hours. We attempted many times to contact the front desk but no one answered the phone. Hubby again goes to see what the matter is. Again, another young person, explained that she was the only person on duty and she was swamped with hundreds of calls. She explained that the night earlier (when there was no power) that only 1 staff member was there. She said she would try to find 1 empty room to get us some fresh towels, etc. On our 3 night we returned to see bath towels linens insufficient....again. We called and learned that the reason there were no bath towels, wash clothes, etc was because the power had been lost for 2 hours and the cleaning people could not do the laundry. (hmmmm, I thought). Our overall view of the problems encountered at the Staybridge is with all those rooms/suites - it was booked solid - you would think that a manager would be on-call for other staff members to come help as the power had been lost and no laundry service. This was not the case and unfortunately for us and others it proves that customer service is a top priority at a large hotel/inn such as the Staybridge. Had more staff members been on duty during this unforseen crisis; it would have been a lovely visit but for this time we have to rate it poorly in light of all the setbacks. Poor management of this Staybridge. It's scarey to think that only 1 staff member is on duty during the late evening, night and early morning.

Room Tip: Be sure to learn how many staff members will be on duty during your stay as it could turn into a hor...
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Staff at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, July 12, 2012
Thank you kindly for your recent feedback on your experience at our hotel property. We wanted to take the time to thank you for choosing our property for your stay this time, as opposed to the other property that we own across the way ( Hampton Inn). On behalf of the hotel and staff we would like to apologize for the inconvenience that you experienced upon your check-in with the area power being out. Please know that we did our best ensure your comfort during your stay. Over 15,000 people experienced power outage in our area over the course of a few days in which you stayed due to heat indexes being so uncharacteristically high. We are pleased to read that you enjoyed some of the food options that were provided to you during our "Social" which we provide free to our guests every tuesday, wednesday, and thursday nights from 5:30-7:30. Your review has been very helpful to our property, and we will use the information that you have provided to make sure that action is taken to improve upon the things that are within our control. Again we would like to thank you for choosing our property and would love the opportunity to serve you again in the future.
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Columbia, New Jersey, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 27, 2012

We stayed here recently while on vacation. It was fantastic!! The place was clean and the staff was super friendly. The manager on duty (I think her name was Jamie) went out of her way to find me pillows that were synthetic instead of down pillows. Kudos to her for her wondeful customer service skills. Breakfast was delicious. Our room was spacious, clean and comfortable. We are huge fans of Staybridge Suites and always choose them when travelling.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Waterford, OH
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2012

Stayed here for the first time for the Beach Boys concert, Wed. 6-13. All suites, very nice. All furniture and furnishings seem all brand new. I noticed that the bathrooms are smaller if you oft for a room with 2 queen beds. The toliet and tub are behind a closed door and the sink is right before the door. The kitchen has a full fridge and a table top electric stove with 2 burners. Also a micro. All plates and utencils. Great for longer stays when you may want to cook meals in. Beds are very comfy, nice bedding. AC can be individually controlled. 2 flat screens, nice, lots of stations. The pool is in a seperate building inside of the courtyard. We did not use but could see it from our room. Looks real nice. Breakfast was good and was compted. On Tues through Thurs. they offer some kind of food 5:30-7:30. They have different things like chicken salad one nite, brauts and veggies, subs, stuff like that. Not bad to have both your breakfast and diner if you stay on those nights. Check in was a breeze, staff very attentive, if you need anything, they get it to you fast. Blossom Music Center is on the same main drag as this hotel and only a few miles away. This area has some restaurants, some stores, all of this area looks to be new. There is a TGIF next door. Cannot say enough about how nice and convenient this hotel is to Blossom. And the Beach Boys? They were amazing!!!!

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Staff at Staybridge Suites Akron-Stow-Cuyahoga Falls, responded to this review, July 12, 2012
Guest,
We are very pleased to hear that your stay with us was "amazing." As always we strive to provide our guests with the comfort & amenities of home while on the road. We are very glad that you were able to take advantage of the fact that we are located only 2 miles from Blossom Music Center, and are pleased to know that our hotel location was convenient for your plans while in town. Thank you for your kind words and feedback as it helps keep us on point as we are always striving to improve upon and add to our service. We hope that you will stay with us again the next time you find yourself in our area.
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Additional Information about Staybridge Suites Akron-Stow-Cuyahoga Falls

Address: 4351 Steels Pointe Drive, Stow, OH 44224
Phone Number:
Location: United States > Ohio > Stow
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Stow
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Akron-Stow-Cuyahoga Falls 3*
Official Description (provided by the hotel):
New Stow Hotel Close to Akron & Cuyahoga Falls Welcomes You Ideally situated between Cleveland and Akron, Ohio the Staybridge Suites Akron - Stow - Cuyahoga Falls features upscale, extended stay accommodations in the Akron area with easy access to nearby attractions and businesses. Business guests appreciate lodging in our Stow hotel because we're near Linden Industries, Noble Metal and National Machine. With over 1,400 sq. ft. of meeting space, free high-speed Internet access and a 24-hour business center, we know what you need for an extended stay in the Akron area. Guests of our pet friendly Stow, OH hotel enjoy concerts at the Blossom Music Center, touring the Stan Hywet Hall & Gardens and shopping at the Chapel Hill Mall. The Cuyahoga Valley National Park and Akron Zoo are less than eight miles away. The Brandywine and Boston Mills Ski Resorts offer winter fun, 17 miles away. During a visit to the Akron area, hotel guests enjoy spacious suites featuring full kitchens and over-sized work spaces. Free laundry facilities, a well-equipped fitness center, an indoor, heated pool, an outdoor barbecue pavilion and a convenience store are also provided for your use. We invite you to enjoy our free, breakfast buffet, and to join us for complimentary Sundowner Receptions, Tuesday - Thursday evenings. Let us make your extended stay in Stow memorable. Discover our exceptional Stow, OH hotel rates and make your reservations today. ... more   less 
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Also Known As:
Staybridge Suites Akron-Stow-Cuyahoga Falls Hotel Stow
Staybridge Suites Akron-Stow-Cuyahoga Falls Ohio

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