Stayed for the 2012 Bridgestone Invitational for just one night & were very pleased with our accommodations. Kitchen fridge, sink, dishes, micro & dishwasher were spotless. Bathroom was equally clean. Looked new. Shower head very large, good water pressure. Nice, large closet with iron & ironing board & laundry basket. Plenty of hangers, laundry service. We did have to call down for extra towels which were provided immediately. Front desk service was exceptional, very pleasant & friendly. TV's in living room & bedroom were both large, flat screen, well maintained. King size bed comfortable, but a little soft for us. All in all, I would definitely stay again and most certainly recommend it for a restful, comfotable, quiet stay.

This was our first Staybridge stay for 4 days, 3 nights. Generally we stay at the Hampton Inn in Stow (just down the street). Upon arrival, there was no electricity on a day when heat indexes were high in the 90's and 100's degree marks. The staff tried to accommodate travelers with a light salad while we all waited for the power to be restored.Staybridge had no explanation as to what happened with the power. The doors at least were battery operated to the room/suite and we could use the room to settle in. After approx 2 hours with no power we noticed there were no wash clothes in the room and only 2 towels, 1 hand towel. No enough for 2 adults. We called and then waited for 3 hours. My husband walked to the front desk and said someone never showed up with the towels. He noticed that the only person on shift was a young lady trying to handle new check-ins and a phone lighted up with callers. On our 2nd day/night not only was the room not touched, but there were no fresh towels, no fresh linens, no trash removed and in addition there was no television or wi-fi service for hours. We attempted many times to contact the front desk but no one answered the phone. Hubby again goes to see what the matter is. Again, another young person, explained that she was the only person on duty and she was swamped with hundreds of calls. She explained that the night earlier (when there was no power) that only 1 staff member was there. She said she would try to find 1 empty room to get us some fresh towels, etc. On our 3 night we returned to see bath towels linens insufficient....again. We called and learned that the reason there were no bath towels, wash clothes, etc was because the power had been lost for 2 hours and the cleaning people could not do the laundry. (hmmmm, I thought). Our overall view of the problems encountered at the Staybridge is with all those rooms/suites - it was booked solid - you would think that a manager would be on-call for other staff members to come help as the power had been lost and no laundry service. This was not the case and unfortunately for us and others it proves that customer service is a top priority at a large hotel/inn such as the Staybridge. Had more staff members been on duty during this unforseen crisis; it would have been a lovely visit but for this time we have to rate it poorly in light of all the setbacks. Poor management of this Staybridge. It's scarey to think that only 1 staff member is on duty during the late evening, night and early morning.

We stayed here recently while on vacation. It was fantastic!! The place was clean and the staff was super friendly. The manager on duty (I think her name was Jamie) went out of her way to find me pillows that were synthetic instead of down pillows. Kudos to her for her wondeful customer service skills. Breakfast was delicious. Our room was spacious, clean and comfortable. We are huge fans of Staybridge Suites and always choose them when travelling.

Stayed here for the first time for the Beach Boys concert, Wed. 6-13. All suites, very nice. All furniture and furnishings seem all brand new. I noticed that the bathrooms are smaller if you oft for a room with 2 queen beds. The toliet and tub are behind a closed door and the sink is right before the door. The kitchen has a full fridge and a table top electric stove with 2 burners. Also a micro. All plates and utencils. Great for longer stays when you may want to cook meals in. Beds are very comfy, nice bedding. AC can be individually controlled. 2 flat screens, nice, lots of stations. The pool is in a seperate building inside of the courtyard. We did not use but could see it from our room. Looks real nice. Breakfast was good and was compted. On Tues through Thurs. they offer some kind of food 5:30-7:30. They have different things like chicken salad one nite, brauts and veggies, subs, stuff like that. Not bad to have both your breakfast and diner if you stay on those nights. Check in was a breeze, staff very attentive, if you need anything, they get it to you fast. Blossom Music Center is on the same main drag as this hotel and only a few miles away. This area has some restaurants, some stores, all of this area looks to be new. There is a TGIF next door. Cannot say enough about how nice and convenient this hotel is to Blossom. And the Beach Boys? They were amazing!!!!