I was very disappointed in this Homewood Suites. We have made Homewood our number one choice when travelling as a family and this one is below standard in one key respect: customer service. While some employees were pleasant, many were downright rude or non-responsive during our stay. We booked a roll away bed when we booked on line only to be informed when we got there that this hotel doesn't have roll aways (why have this an option on your website then?). We asked on two separate occasions to be moved to a larger room, perhaps a room with two Queen beds, and the desk clerk said she would leave a note for the GM to contact us on Monday but no one did. Our son burnt his hand on the popcorn maker in the lobby, there was no warning sign about one part of the popper being hot. The food was variable in taste and quality, the bacon was burnt on Sunday and the employee hosting breakfast on July 31 was rude and abrupt with several guests including us. The kitchen and room is much smaller than other Homewoods. I will be contacting the corporate offices of Homewood and inform them of our negative experience particularly in contrast to our recent stay at the Southpointe Pittsburgh Homewood which had much better and friendlier staff.
- Official Description (provided by the hotel):
- Relax and recharge at the Homewood Suites by Hilton® Cleveland-Solon hotel. Located in the heart of Solon, our all-suite Solon hotel is close to local businesses, shopping, and attractions. ... more less
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- Also Known As:
- Homewood Suites Solon Hotel Solon
- Homewood Solon
- Solon Homewood Suites
- Homewood Suites By Hilton Cleveland-Solon Ohio